How to Conduct Effective Interviews for Incident Investigations Webinar
Get better information from your incident investigation interviews. This 90-minute webinar details the TapRooT® 12-Step Process. Maximize the quality and quantity of information you collect from interviews in an ethical manner while also evaluating the accuracy and honesty of the information provided by witnesses.
This webinar is guided by a LIVE instructor using GoToMeeting.
Topics help attendees understand and apply the TapRooT® 12-Step Process, including:
Planning and preparation for the interview
Preparing the interviewee and building rapport
Cognitive interviewing and structuring questions
Closing the interview
Essential post-interview tasks
Nonverbal and verbal cues
Attendees will come away with the knowledge and skills required to plan, conduct, and evaluate information collected from an investigative interview. The TapRooT® 12-Step Process helps investigators gather reliable information in order to make informed decisions about their root cause investigations and developing corrective actions.
Barb has a background in legal and training from the National Forensic Science Technology Center. She completed human factors training at the University of Michigan. Barb has a B.S. in Psychology and is a Certified Professional Coach.