How to Conduct Effective Interviews for Incident Investigations Webinar

Get better information from your incident investigation interviews. This 90-minute webinar details the TapRooT® 12-Step Process. Maximize the quality and quantity of information you collect from interviews in an ethical manner while also evaluating the accuracy and honesty of the information provided by witnesses.

This webinar is guided by a LIVE instructor using GoToMeeting.

Topics help attendees understand and apply the TapRooT® 12-Step Process, including:

  • Planning and preparation for the interview
  • Preparing the interviewee and building rapport
  • Conversation management
  • Cognitive interviewing and structuring questions
  • Closing the interview
  • Essential post-interview tasks
  • Nonverbal and verbal cues

Attendees will come away with the knowledge and skills required to plan, conduct, and evaluate information collected from an investigative interview. The TapRooT® 12-Step Process helps investigators gather reliable information in order to make informed decisions about their root cause investigations and developing corrective actions.

TapRooT® Root Cause Analysis Training is recommended but not required to attend this webinar.

Meet the instructor

Barb Carr joined System Improvements in 2006. She is responsible for the continuous development of TapRooT® Evidence Collection and Investigative Interviewing Training. She is the co-author of TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills (2017).

Barb has a background in legal and training from the National Forensic Science Technology Center. She completed human factors training at the University of Michigan. Barb has a B.S. in Psychology and is a Certified Professional Coach.

Register for this webinar below.

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