Understanding & Stopping Human Error

• Do you want to achieve excellent human performance?
• Would you like to understand the methods you can apply to effectively stop major accidents and incidents by “stopping” human error?
• Do you need to understand what are the most effective human performance improvement techniques and which ones are counterproductive (yes, some techniques really don’t work)?

If any of the above questions received a “Yes!” for an answer, you should attend this course.

Mark Paradies, human factors expert and Board Certified Ergonomist (certificate #85) and Alex Paradies, experienced TapRooT® Instructor and Lean Transformation leader, will help you understand:

• The causes of human error
• Human factors design best practices
• Methods to find error likely situations
• Techniques to help supervisors and workers prevent human errors
• CHAP (Critical Human Action Profile)
• Human Performance improvement Technology
• Designing your human performance improvement program.

Here is the course outline:

Course Outline

Day 1 (8:00am to 5:00pm)

• Foundations of Improving Human Performance
• Resilience and Safeguards
• Using TapRooT® Root Cause Analysis for Reactive Problem Analysis
• Using TapRooT® Human Performance Best Practices Proactively
  • Human Engineering
  • Procedures
  • Training
  • Communications
  • Management System
  • Work Direction
  • Quality Control
• Stopping Normalization of Deviation
• Pre-Job Hazard Analysis
• Pre-Job Briefs
• Personal Safety Assessment

Day 2 (8:00am to 5:00pm)

• Applying Critical Human Action Profile Proactively
• Human Performance Improvement Technology
  • Procedure Use/Adherence
  • Place Keeping
  • Independent Verification
  • Three-Way Communication
  • Pre-Job Brief
  • Personal Safety Assessment
  • Observation and Coaching
  • Post-Job Brief
  • Concurrent Verification
  • Questioning Attitude
  • Stop-Think-Act-Review
  • Time Out
  • Attention to Detail
  • Management of Change
  • Error Traps and Precursors
  • Validate Assumptions
  • Do Not Disturb Sign
  • Conservative Decision Making
• Admiral Rickover and “Facing the Facts”
• Which Tools Will Work Best for You?
• Sample Plan/Suggested Plan
• Customizing Your Plan
• Present Your Plan, Benchmarking, and Feedback

With the exercises built-in to try some of the techniques, this will be an active, quick-moving 2-day course.

You will leave this course with a clear understanding of methods to improve human performance and a custom plan to apply those methods at your company to achieve great gains in safety, quality, or operational and maintenance performance (all of which depend on human performance).

Participants will also receive the new book, Stopping Human Error, a $99.95 value, as part of the course materials. In addition, participants will receive a certificate of completion and a 90-day subscription to TapRooT® VI Software, our dynamic cloud-based software that computerizes the Equifactor® and TapRooT® Techniques.

Course Guarantee:

Attend this course, go back to work, and use the techniques you have learned to stop human error. If you don’t find new ways to improve human performance and if you and your management don’t agree that your efforts to improve human performance are much more effective, just return your course materials and we will refund the entire course fee.