Stopping Human Error (Virtual or In-Person)

• Do you want to achieve excellent human performance?
• Would you like to understand the methods you can apply to effectively stop major accidents and incidents by “stopping” human error?
• Do you need to understand what are the most effective human performance improvement techniques and which ones are counterproductive (yes, some techniques really don’t work)?

If any of the above questions received a “Yes!” for an answer, you should attend this course.

Mark Paradies, human factors expert and Board Certified Ergonomist (certificate #85), and Alex Paradies, experienced TapRooT® Instructor and Lean Transformation leader, will help you understand:

• The causes of human error
• Human factors design best practices
• Methods to find error likely situations
• Techniques to help supervisors and workers prevent human errors
• CHAP (Critical Human Action Profile)
• Human Performance improvement Technology
• Designing your human performance improvement program.

Here is the course outline:

Course Outline

Day 1 (10:00am to 6:00pm)

• Foundations of Improving Human Performance
• Human Performance – What Should You Expect?
• Three Human Reliability Best Practices
  • Mistake Proofing
  • Resilience
  • Safeguards
• Using TapRooT® Root Cause Analysis for Reactive Problem Analysis
• Human Performance Improvement Technology (Catch Your Own Mistakes)
  •  STAR
  • Questioning Attitude
  • Attention to Detail
  • Time Out
  • Error Traps & Precursors
  • Validate Assumptions
•  Work Direction/Finding Error Likely Situations
  • Pre-Job Hazard Analysis
  • Pre-Job Brief
  • Personal Safety Assessment
  • Post-Job Brief
• Training
  • Systematic Approach to Training
• Using Procedures to Improve Human Performance
  • Procedures Best Practices
  • Procedure Use and Adherence
  • Place Keeping

Day 2 (10:00am to 6:00pm)

• Communications
  • 3-Way Communication
  • Do Not Disturb Sign
• Management System
  • Conservative Decision Making
  • Stopping Normalization of Deviation
  • MOC
• Quality Control
  • Independent Verification
  • Concurrent Verification
• Human Factors Engineering
  • Best Practices (Spot Bad Practices)
  • Proactive Use of CHAP
• Hazard/Target Elimination or Substitution
  • Improvement Exercise
• What Should You Improve/Which Tools Will Work Best for You?
• Sample Plan
• Present Your Plan (Benchmarking/Feedback)

With the exercises built-in to try the techniques, this is an active, quick-moving 2-day course.

You will leave this course with a clear understanding of methods to improve human performance and a custom plan to apply those methods at your company to achieve great gains in safety, quality, or operational and maintenance performance (all of which depend on human performance).

Participants receive the book, Stopping Human Error, a $99.95 value, as part of the course materials. In addition, participants receive a certificate of completion and a 90-day subscription to TapRooT® VI Software, our dynamic cloud-based software that computerizes the TapRooT® Techniques.

Course Guarantee:

Attend this course, go back to work, and use the techniques you have learned to stop human error. If you don’t find new ways to improve human performance and if you and your management don’t agree that your efforts to improve human performance are much more effective, just return your course materials and we will refund the entire course fee.