2-Day Stopping Human Error
When you calculate how much human error costs your company, you will want to do more than just forgive (or fire) workers that make mistakes. You need a plan to reduce human error.
- Want to learn the most effective human performance improvement techniques and which ones are counterproductive? (Yes, some techniques really don’t work!)
- Need methods you can apply to effectively stop major accidents and incidents by “stopping” human error?
- Ready to achieve excellent human performance?
If you answered “Yes!” to any of the above, we invite you to our upcoming course.
The course will help you understand:
- The causes of human error
- Human factors design best practices
- Methods to find error-likely situations
- Techniques to help supervisors and workers prevent human errors
- CHAP (Critical Human Action Profile)
- Human Performance improvement Technology
- Designing your human performance improvement program.
With the exercises built-in to try the techniques, this is an active, quick-moving, 2-day course that will help you develop a customized, effective, efficient program to improve human performance at your facility.
Course Outline
Day 1 (8:00am to 5:00pm)
- Foundations of Improving Human Performance
- Human Performance – What Should You Expect?
- Three Human Reliability Best Practices
- Mistake Proofing
- Resilience
- Safeguards
- Using TapRooT® Root Cause Analysis for Reactive Problem Analysis
- Human Performance Improvement Technology (Catch Your Own Mistakes)
- STAR
- Questioning Attitude
- Attention to Detail
- Time Out
- Error Traps & Precursors
- Validate Assumptions
- Work Direction/Finding Error Likely Situations
- Pre-Job Hazard Analysis
- Pre-Job Brief
- Personal Safety Assessment
- Post-Job Brief
- Training
- Systematic Approach to Training
- Using Procedures to Improve Human Performance
- Procedures Best Practices
- Procedure Use and Adherence
- Place Keeping
Day 2 (8:00am to 5:00pm)
- Communications
- 3-Way Communication
- Do Not Disturb Sign
- Management System
- Conservative Decision Making
- Stopping Normalization of Deviation
- MOC
- Quality Control
- Independent Verification
- Concurrent Verification
- Human Factors Engineering
- Best Practices (Spot Bad Practices)
- Proactive Use of CHAP
- Hazard/Target Elimination or Substitution
- What Should You Improve/Which Tools Will Work Best for You?
- Sample Plan
- Present Your Plan (Benchmarking/Feedback)
You will leave this course with a clear understanding of methods to improve human performance and a custom plan to apply these methods at your company to achieve great gains in safety, quality, or operational and maintenance performance (all of which depend on human performance).
Participants receive the book, Stopping Human Error, a $99.95 value, as part of the course materials. In addition, participants receive a certificate of completion and a 90-day subscription to TapRooT® VI Software, our dynamic cloud-based root cause analysis software.
