When you calculate how much human error costs your company, you will want to do more than just forgive (or fire) workers that make mistakes. You need a plan to reduce human error.
Want to learn the most effective human performance improvement techniques and which ones are counterproductive? (Yes, some techniques really don’t work!)
Need methods you can apply to effectively stop major accidents and incidents by “stopping” human error?
Ready to achieve excellent human performance?
If you answered “Yes!” to any of the above, we invite you to our upcoming course.
The course will help you understand:
The causes of human error
Human factors design best practices
Methods to find error-likely situations
Techniques to help supervisors and workers prevent human errors
CHAP (Critical Human Action Profile)
Human Performance improvement Technology
Designing your human performance improvement program.
With the exercises built-in to try the techniques, this is an active, quick-moving, 2-day course that will help you develop a customized, effective, efficient program to improve human performance at your facility.
Day 1 (8:00am to 5:00pm)
Foundations of Improving Human Performance
Human Performance – What Should You Expect?
Three Human Reliability Best Practices
Using TapRooT® Root Cause Analysis for Reactive Problem Analysis
Human Performance Improvement Technology (Catch Your Own Mistakes)
Attention to Detail
Error Traps & Precursors
Work Direction/Finding Error Likely Situations
Pre-Job Hazard Analysis
Personal Safety Assessment
Systematic Approach to Training
Using Procedures to Improve Human Performance
Procedures Best Practices
Procedure Use and Adherence
Day 2 (8:00am to 5:00pm)
Do Not Disturb Sign
Conservative Decision Making
Stopping Normalization of Deviation
Human Factors Engineering
Best Practices (Spot Bad Practices)
Proactive Use of CHAP
Hazard/Target Elimination or Substitution
What Should You Improve/Which Tools Will Work Best for You?
Present Your Plan (Benchmarking/Feedback)
You will leave this course with a clear understanding of methods to improve human performance and a custom plan to apply these methods at your company to achieve great gains in safety, quality, or operational and maintenance performance (all of which depend on human performance).
Participants receive the book, Stopping Human Error, a $99.95 value, as part of the course materials. In addition, participants receive a certificate of completion and a 90-day subscription to TapRooT® VI Software, our dynamic cloud-based root cause analysis software.
Attend this course, go back to work, and use the techniques you have learned to stop human error. If you don’t find new ways to improve human performance and if you and your management don’t agree that your efforts to improve human performance are much more effective, just return your course materials and we will refund the entire course fee.