Crisis, Crisis Everywhere…
The Crisis Management Vision
Has your management ever said:
“If we investigated every incident we had, we’d do nothing but investigate incidents!”
Then there is a good chance that you are living in a crisis management vision.
What are your three most common corrective actions for any problem?
- Counsel the operator to be more careful
- Require more training.
- Write (or rewrite) the procedure.
Unfortunately, this type of corrective action usually doesn’t work (even though sometimes it may appear to work). The problem happens again. The vicious cycle of crisis and crisis management repeats itself. And everyone complains about having to work too hard because they are always in “crisis mode.”
Are you tired of crisis management?
Would you like to finally solve problems once and for all?
Then it is time you tried TapRooT® Root Cause Analysis. Attend one of our publics courses listed HERE.
This article was derived from Book 1: TapRooT® Root Cause Analysis Leadership Lessons. Copyright 2017 by System Improvements, Inc. Used by permission.