December 12, 2006 |

Customer Complaints? You Need Advanced Root Cause Analysis

What do you do when you receive a customer complaint?

They are obviously (or are they?) a quality problem.

And they can get you bad press. (See the example at this link: http://hosted.ap.org/dynamic/stories/C/CT_SIKORSKY_COMPLAINTS_CTOL-?SITE=CTDAN&SECTION=NORTHEAST&TEMPLATE=)

Major customer complaints deserve a complete root cause analysis.

For advanced root cause analysis training that can help you dig into and solve quality problems that may cause customer complaints, see:

http://www.taproot.com/courses.php

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