Customer Complaints? You Need Advanced Root Cause Analysis
What do you do when you receive a customer complaint?
They are obviously (or are they?) a quality problem.
And they can get you bad press. (See the example at this link: http://hosted.ap.org/dynamic/stories/C/CT_SIKORSKY_COMPLAINTS_CTOL-?SITE=CTDAN&SECTION=NORTHEAST&TEMPLATE=)
Major customer complaints deserve a complete root cause analysis.
For advanced root cause analysis training that can help you dig into and solve quality problems that may cause customer complaints, see: