June 8, 2022 | Mark Paradies

Cyber Security/System Outage Root Cause Analysis

Cyber Security

Can TapRooT® RCA Find Cyber Security and System Outage Incident Root Causes?

The simple answer is – YES.

How do I know that TapRooT® Root Cause Analysis can find the root causes of cyber security problems and system outage incidents? Because it already has.

What are some examples?

  • Bell South used TapRooT® RCA to find the root causes of 911 outages.
  • A high-reliability financial data processing and reliable hardware solutions company used TapRooT® Root Cause Analysis to analyze and solve system reliability incidents.
  • A government facility used TapRooT® Root Cause Analysis to analyze network security breaches.

Here is the Success Story from Bell South:

https://www.taproot.com/improving-quality-network-reliability/

Thier success shows that TapRooT® Root Cause Analysis can help solve these types of issues and has since the 1990s.

Why Did I Decide to Write About Cyber Security Now?

First, it is a topic of recent great importance. I read several articles about cyber security threats related to the war in Ukraine and other hacker-related attacks on the infrastructure.

Obviously, these attacks could cause great economic damage and even be life-threatening power and utility service outages. Imagine last years electrical outages in Texas multiplied by 10.

Second, I read an article about human error and software incidents (The Need to Decouple Human Error from Incident Response) based on a talk given at a 2022 conference (“KubeCon + CloudNativeCon – Europe 2022” held in Valencia, Spain) and realized that much of the recent discussion about improving investigations relates back to work we did back in the 1980s and 1990s. Wether this is because of the large numbers of people we have trained (hundreds of thousands around the world) or the general impact we have had on the topic of root cause analysis (helping write industry best practice standards and books, in addition to our own books), the language, ideas, topics, and recommendations all seem very familiar.

Is it Time to Apply Advanced Root Cause Analysis to Your Cyber Security and System Reliability Issues?

If your answer to this question is – “YES” – then it is time to attend a TapRooT® Root Cause Analysis Course.

For those that want a complete view of root cause analysis and incident investigation for major events or minor near-misses, I would recommend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training.

For those who wantthe fastest introduction to TapRooT® RCA, I would choose the 2-Day TapRooT® Root Cause Analysis Course.

And for those that need a virtual option for the training, I would recommend the 3-Day Virtual TapRooT® Root Cause Analysis Training.

You can sponsor a course at your site or attend one of our public courses. For a list of our public TapRooT® Courses held around the world, CLICK HERE.

To contact one of our TapRooT® Implementation Advisors about setting up a course at your site, call 865-539-2139 or CLICK HERE.

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