Design Your Human Performance Improvement Program – 3 Tips

Understanding why people make errors and how to make errors less likely is a challenge. Sometimes it feels impossible… but don’t give up! Watch as Alex Paradies teaches us how to design a human performance improvement program.
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Alex covers:
- why it’s important to get beyond training people to “try harder.”
- work systems that are intuitive to do right and hard to do wrong.
- how to ensure your root cause analysis does not stop at human error.
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