Normalization of Deviation: Why Incidents Are Not Always “Accidents”
Normalization of deviation is when unacceptable practices become accepted behaviors. In the workplace, safety incidents may seem like “accidents” at first glance. Upon deeper examination, it might be discovered that small, intentional deviations over time became acceptable practices that ultimately led to the incident.
Workers often make these decisions to deviate for logical reasons. For example, maybe the procedure is hard to follow so adjustments were made or the work rule to be followed does not really fix the problem.
Alex Paradies introduces normalization of deviation in more detail in the following microlearning video.
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