June 6, 2019 | Susan Napier-Sewell

Do you have the fundamentals right?

Root Cause Analysis & Incident Investigation Fundamentals

If you want to get somewhere—especially in root cause analysis and incident investigation—how can going “back to the basics” help you? First of all, “back to the basics” means getting the fundamentals right. Let’s say you’re investigating an incident. If you don’t get the fundamentals right, you certainly are not going to get anything advanced right.

In root cause analysis, getting what happened in your event or incident nailed down is paramount. If you don’t start with “What actually happened?” you’re not going to get anywhere beneficial to your analysis. You must fulfill the prerequisite of fully discovering what happened. Until you do this, you aren’t ready to find out why it happened.

A veteran of 30 years experience in root cause analysis research, development, and continuous improvement, TapRooT® co-creator Mark Paradies cautions, “But, let’s not get ahead of ourselves. Before you understand ‘root cause analysis,’ you must understand ‘root cause.'”

Listen to the discussion between Benna Hughes and Mark Paradies in the two short videos below to gain a thorough understanding of “root cause analysis” and “incident investigation.” After you watch the videos, follow up by reading here and here to glean important insights.

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Did you know that you can listen to TapRooT® on the go via our Podcast channel? Find our channel on iTunes and Stitcher.

The best root cause analysis leads to effective corrective actions

The TapRooT® System teaches you to be an effective problem-solver. The System is a process with techniques to investigate, analyze, and develop corrective actions to solve problems. The TapRooT® process and tools are completely described in the TapRooT® Book. TapRooT® courses are taught all over the world; if you are interested in learning how to stop repeat incidents, find a 2-Day or 5-Day course here. Or, we are available to train you and your staff on-site at your workplace; reach out here to discuss your needs. Call us at 865.539.2139 for any questions you may have.

Keep in touch to improve your problem-solving skills

We’re continually teaching and helping you improve your professional root cause analysis skills. Stay current with your root cause analysis skills and training by:

Human Performance, Investigations, Root Cause Analysis, Root Cause Analysis Tips
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