Effective Listening = Effective Incident Investigation Interviewing
Some think that effective incident investigation interviewing is about coming up with the “right” questions to ask, but it’s really more about how well you can listen. Take Barb & Benna’s effective listening inventory and rate your listening skills! (And look for Part 2 about effective listening here on the Root Cause Analysis Blog on April 17!)
To learn more about effective interviewing for incident investigations, join Barb at one of the following events.