October 29, 2020 | Mark Paradies

What Is Your Favorite Pre-Summit Course???

Pick Your Favorite Pre-Summit Course

(Mark back at about the time of the very first Summit.)

Every year, Mark Paradies, President of System Improvements, specifically selects a set of courses to help TapRooT® Users increase their skills and make their company’s performance improve. He schedules the select courses to be held prior to the Global TapRooT® Summit.

Below is an outline of the courses to be held prior to the 2021 Global TapRooT® Summit (Knoxville, TN – June 14-18) and the benefits that each course might provide. This will help you decide which course you should pick as your favorite (and attend).

Of course, when you travel to Knoxville (near the Smoky Mountains) for the course, it would be nuts if you didn’t also stay for the 2021 Global TapRooT® Summit. Why is it a “no-brainer” to attend both a course and the Summit? Here are three reasons:

  1. You are already there. The additional travel cost is minimal.
  2. You save $200 off the course price when you attend the Summit.
  3. The Summit topics are great ways to improve your performance improvement knowledge, and motivation. PLUS, there’s a great networking and best practice sharing.

Read on to learn more about each course and decide which course is right for you!

Eight Pre-Summit Courses to Pick From

Here is the list of the eight pre-Summit courses being held on June 14-15:

  • 2-Day TapRooT® Root Cause Analysis Training
  • 2-Day Equifactor® Equipment Troubleshooting and Root Cause Analysis
  • TapRooT® Analyzing and Fixing Safety Culture Issues
  • Risk Management – Best Practices & ROBT Risk & Opportunity Based Thinking
  • TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills
  • Stopping Human Error
  • Best Practices in Mistake Proofing & Corrective Actions Writing
  • TapRooT® Software Implementation & Application

For more about each of these courses, skim down the page…

2-Day TapRooT® Root Cause Analysis Training

This is our standard “essentials” course. It teaches investigators how to efficiently find the root causes of low-to-moderate risk incidents using TapRooT® Root Cause Analysis. Find and fix the real root causes of human error and equipment failures using the simplified 5-Step TapRooT® Investigation Process.


The course is focused on analyzing safety and quality issues.

The greatest change to the course for 2021 is the addition of the new Causal Factor Worksheets to make identifying Causal Factors easier and more reliable.

The course outline is provided below…

Day 1 (8:00am to 5:00pm)Day 2 (8:00am to 5:00pm)
  • Class Introductions and TapRooT® Introduction
  • TapRooT® System Overview – What you will be learning
  • SnapCharT® Basics – Gathering Information
  • SnapCharT® Exercise – Practice
  • Causal Factors – Identifying the Error
  • Root Cause Tree® – Eliminating Blame
  • Root Cause Tree® Exercise – On Your Own
  • Corrective Actions – Developing Fixes
  • Software Overview – Practicing the Techniques
  • Generic Causes – Optional Technique
  • Causal Factors – Additional Practice
  • Reporting – Management Presentation
  • Frequently Asked Questions
  • Final Exercise – Putting What You’ve Learned to Work

Course materials we provide:

  • TapRooT® Essentials Book
  • Laminated TapRooT® Root Cause Tree®
  • TapRooT® Root Cause Tree® Dictionary
  • Course Workbook
  • Corrective Action Helper® Guide

Upon completion of the course, attendees will receive a certificate of completion and a 90-Day Subscription to TapRooT® VI, our dynamic online software that guides you through the TapRooT® process with ease and efficiency.

To sign up for just the 2-day TapRooT® Root Cause Analysis Course, CLICK HERE.

To sign up for the course and the Summit and save $200, CLICK HERE.

2-Day Equifactor® Equipment Troubleshooting and Root Cause Analysis Training

Do you need to efficiently and effectively find the root causes of equipment failures to improve your facility’s equipment reliability? Imagine the downtime prevented, and money saved NOT having repeat equipment failures. If this sounds interesting (and worthwhile), then this completely revised course is for you.

The Equifactor® Techniques are based on the work of noted equipment reliability expert Heinz Bloch. The tools can be used by maintenance personnel, equipment reliability specialists, maintenance managers, or investigators who don’t have an extensive understanding of equipment engineering.

Equifactor® Process

In two days, participants learn to use the Equifactor® Process (above) to troubleshoot equipment issues and find out what is leading to failures. Then you will learn to use the TapRooT® System to organize the information you collect, identify the Causal Factors of the failure, and find the fixable root causes of the failure. Finally, you will learn to develop effective fixes to stop future equipment failures.

The tools you will learn include:

  • Equifactor® Troubleshooting Tables – a systematic guide to troubleshooting common equipment problems.
  • SnapCharT® Diagram – visualize and organize the information you collect to make what happened understandably.
  • Root Cause Tree® Diagram and Dictionary – find the real, fixable root causes of human performance and equipment issues.
  • Corrective Action Helper® Module – provides suggested corrective actions to help you develop effective fixes.
  • Safeguard Analysis – helps define Causal Factors and develop effective corrective actions.
  • Change Analysis – collect and understand information about problems caused by changes or differences in system, equipment, or people.

Course Outline


  • Class/TapRoot® Introductions
  • Understanding What Happened
  • SnapCharT® Exercise
  • Collecting Information
  • Equifactor® Basics: Failure Modes & Failure Agents
  • Equifactor® Basics: Troubleshooting Tables
  • Human Errors
  • Process Troubleshooting
  • Seawater Pump Example


  • Equifactor® Software
  • Identifying Causal Factors
  • Using the Root Cause Tree®
  • Root Cause Tree® Walkthrough Exercise
  • Root Cause Tree® Class Exercise
  • Change Analysis
  • Final Exercise – Putting What You Have Learned to Work

Upon completion of the course, attendees will receive a certificate of completion and a 90-day subscription to TapRooT® VI Software, our dynamic cloud-based software that computerizes the Equifactor® and TapRooT® Techniques.

The course materials include the book, Using Equifactor® Troubleshooting Tools and TapRooT® Root Cause Analysis to Improve Equipment Reliability, a TapRooT® Root Cause Tree®, the Root Cause Tree® Dictionary, and the Corrective Action Helper® Guide, a $129 value.

To sign up for just the 2-Day Equifactor® Course, CLICK HERE.

To sign up for the course and the Summit and save $200, CLICK HERE.

TapRooT® Analyzing and Fixing Safety Culture Issues

Safety culture has become an industry buzzword. But what does it really mean, and how does it relate to your TapRooT® Root Cause Analysis results?

Brian Tink will teach you how to use a proven technique to access your safety culture and relate it to the root causes you identify using TapRooT®.

This course includes:

  • A clear definition of safety culture.
  • An overview of various safety culture models.
  • An organizational culture survey from Human Synergistics International designed to identify your current culture.
  • Why it is good business to improve the safety culture.
  • The relationship between incidents and safety culture.
  • The importance of strong safety leadership. What some organizations are doing to strengthen their safety culture.
  • What “puzzle pieces” you need to put in place to improve your safety culture.

So, if you want to understand safety culture and improve the safety culture at your company, this is a great course to attend.

To sign up for just the TapRooT® Analyzing and Fixing Safety Culture Issues Course, CLICK HERE.

To sign up for the course and the Summit and save $200, CLICK HERE.

Risk Management – Best Practices & Risk and Opportunity Based Thinking

In all your HSEQ risk domains and management Systems are you frustrated that the outcomes of your current risk assessments performed in your organization lack consistency, confidence, reliability, and accuracy?

Do you & your facilitators and participants of the risk assessments have the knowledge & skills to use the most effective RA methods and tools?

Risk & Opportunity Based Thinking (ROBT) & Risk Assessments (RA) are now recognized by new versions of ISO 31000 / ISO 45001 / ANSI Z10 / ISO 14001 / ISO 9001 / ANSI Z590.3 as definitely needed in each and every risk-informed decision-making process.

ROBT and RA need to be applied in all aspects of your business without being confused and undermined by subjective beliefs, biases, and risk perceptions.

The course has been continually improved. It still covers the core Best Practices that have made facilitation and participation in risk assessments as accurate and reliable as possible. As well, a number of other recent improvements include:•

  • updates to the new Standards ANSI/ASSP/ISO 31000:2018 – RM Guidelines and IEC/ISO 31010:2019 Risk Assessment Techniques
  • an interactive WORD template that takes the user through the risk assessment process and when completed serves as a diligent entry to your Risk Register or Risk Dashboard;
  • a new emphasis on Risk & Opportunity Conversations ROC Talk as part of important Communication & Consultation aspects of the RM process.
  • new neuroscience-based explanations of the variability of an individual’s risk perceptions and risk-taking; and
  • each participant receives a USB stick with over of approx. 2 Gb of course handouts, copies of all slides, useful reference materials, and sample PPTX files accumulated and developed by the presenter over the last 30+ years of HSE Risk Management consultancy & training.

The presenter is Australian Jim Whiting, an international risk management expert, and long-time TapRooT® Instructor. Jim was a contributory member of the committee that wrote the first international risk management standard ISO 31000:2009 Risk Management – Guidelines, which has now become the USA Standard – ANSI/ASSP/ISO 31000:2018 Risk Management – Guidelines and CAN/CSA/ISO 31000.

The course is facilitated in a participative workshop format. Jim brings his risk management and root cause analysis experience and best practices from around the world (Australia/New Zealand, North America, Asia, Africa, and Europe) to this course. If you are interested in advancing the quality of your risk assessments in ALL risk domains, but particularly HSEQ, then attends and profit from this course.

Course Outline

Day 1 (8:00am to 5:00pm)Day 2 (8:00am to 5:00pm)
  • Introductions
  • Overview of Risk Management RM
  • Risk & Opportunity Management – Purposes, Approaches, and Methods Strengths and Limitations – the basis for a new safety culture to move beyond traditional BBS principles and practices
  • ROBT Risk & Opportunity Based Thinking in ISO 9001, ISO 14001 & new ISO 45001 & ANSI Z10
  • How to establish/compare your RM System to conform/comply with Standards ANSI/ASSP/ISO 31000:2018 Z690.2 and CAN/CSA/ISO 31000
  • Better Risk Communication & Consultation with ROC Talk
  • Common Misuses of HSEQ Risk Language
  • Neuroscience-based explanations of the variability of risk perceptions & risk-taking
  • Risk Identification incl. construction and use of Risk Maps (compare to RCA Maps, e.g. SnapCharts®)
  • Exercise in Risk Mapping
  • Risk Analysis – 3 levels of Risk Analysis -Qualitative / Semi-Quantitative / Full QRA
  • How to make sure that the Matrix Method really works for you
  • Full Quantitative Risk Analysis (QRA)
  • Quantitative Logic Trees and Bow-Ties
  • Discuss the uses of methods of ANSI Z690.3 and IEC 31010: 2019
  • Exercises in Risk Analysis
  • Summary of Day 1 Topics
  • Revision of Previous Day 1 Topic
  • Matching the RM methods and tools to specific risk questions and situations
  • Risk Evaluation & Risk Owners
  • Risk tolerability criteria and frameworks at all levels personal / social / corporate / industry /national / international
  • How to demonstrate ALARP – As Low As Reasonably Practicable & SOFAIRP
  • Risk Treatment Plans – A contrast to Corrective Actions to Risk Controls – Measures of Effectiveness of Risk Controls
  • A new version of the Hierarchy of Risk Controls – principles and applications – Optioneering
  • Risk Tolerability Treatment Options RTTO – principles and methods of choice
  • Exercises in Risk Evaluation and Risk Treatment / Control / Mitigation
  • Record / Monitor / Review
  • Risk Registers & Dashboards
  • Exercises with Attendees’ own examples
  • Tips for Facilitating a Risk Assessment
  • Successes and Traps in Setting up RM systems and RA processes to conform/comply with ANSI /ASSP/ISO 31000 Z690 & CAN/CSA/ISO 31000, ISO9001, ISO14001, ISO45001
  • Summary of the Whole Course
  • Optional Post Workshop Exercise emailed to facilitator/mentor/coach for individual assessment.



Register for this just the Risk Management – Best Practices & ROBT Risk & Opportunity Based Thinking Course.

TapRooT® Software Implementation & Application

Because the TapRooT® Software is constantly updated and this course brings you the latest information about the software, you could say this course is new every year!

Dan Verlinde, Vice President of Information Technology and Software Development and Angie Comer, Software Project Manager, will teach an in-depth look at the TapRooT®VI Software. Whether you are a System Administrator or a TapRooT® User, you will learn all the capabilities built into this amazing software. Don’t get just 10-20% of your software investment. Learn the full power of your TapRooT® Software!

Learn how to:

  • Create your own Custom Tabs, fields, and pick lists.
  • Design and build your own reports.
  • Select Global preferences for your company, including Language options.
  • Select SnapCharT® preferences for yourself.
  • Use Optional investigation techniques.

Upon completion of the course, attendees will receive a certificate of completion and a 90-Day Subscription to TapRooT® VI, our dynamic online software that guides you through the TapRooT® process with ease and efficiency.

CLICK HERE to register for TapRooT® Software Implementation & Application Course and the 2021 Global TapRooT® Summit.

CLICK HERE to register for just the TapRooT® Software Implementation & Application Course only.

TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills

Barb Carr will teach you the skills you need to gather the evidence that leads to a complete SnapCharT®.

There is so much to remember during evidence collection … and so much to lose if you are not prepared.

  • Ever have trouble completing a sequence of events on a SnapCharT® because you lacked pieces of information?
  • How can you remember what to collect?
  • What is an effective structure for conducting an investigation interview?
  • How do you help witnesses to an incident remember important facts with better accuracy during an investigative interview?
  • What is the best way to handle the challenges of preservation and contamination of evidence?

Course Agenda

Module 1: Class Introductions and Investigation Skills Inventory

Module 2: Preplanning for Evidence Collection

  • Write an Investigation Policy (a sample is provided)
  • Consult Legal Counsel
  • Prepare Investigation Kits
  • Prepare Investigation Forms (samples are provided)

Module 3: Evidence Collection and the TapRooT® Process

  • Where does evidence collection fit into the TapRooT® process?
  • SnapCharT® – the central repository for evidence collection

Module 4: Scene Management

  • Scene Management Priorities
  • Collect Fragile Evidence
  • Evidence Packing Guidelines

Module 5: Initial Site Visit

  • Where to Begin
  • What to Look for
  • Sketches, Photography, Videotaping
  • Document Equipment
  • Collect PPE
  • Collect Paper

Module 6: Use TapRooT® Tools to Collect Better Evidence

  • Human Performance Troubleshooting Guide
  • Collect Evidence with the Root Cause Tree® & Dictionary as guides
  • Questions to ask during a walk-through
  • Critical Human Action Profile (Task analysis)

Module 7: Effective Interviewing for Incident Investigation

  • Memory and Observation
  • The TapRooT® 12-Step Interviewing Process
  • DeCoding NonVerbal Behavior

You will also receive the book, TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills, a $69.95 value when you attend this course.

CLICK HERE to register for the TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills Course and the 2021 Global TapRooT® Summit.

CLICK HERE to register for just the TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills Course.

Stopping Human Error

Do you want to achieve excellent human performance? Would you like to understand the methods you can apply to effectively stop major accidents and incidents by “stopping” human error? Do you need to understand what are the most effective human performance improvement techniques and which ones are counterproductive (yes, some techniques really don’t work)? If any of these questions received a “Yes!” for an answer, you should attend this course.

Mark & Alex discuss Stopping Human Error

(Mark Paradies & Alex Paradies discussing Stopping Human Error.)

Mark Paradies, human factors expert and Board Certified Ergonomist (certificate #85) and Alex Paradies, experienced TapRooT® Instructor and Lean Transformation leader, will help you understand:

  • The causes of human error
  • Human factors design best practices
  • Methods to find error likely situations.
  • CHAP
  • Human Performance improvement Technology
  • Designing your human performance improvement program.

You will leave this course with a clear understanding of methods to improve human performance and a plan to apply those methods at your company to achieve great gains in safety, quality, or operational and maintenance performance (all of which depend on human performance).

Participants will also receive the new book, Stopping Human Error, a $99.95 value, as part of the course materials. in addition, participants will receive a certificate of completion and a 90-day subscription to TapRooT® VI Software, our dynamic cloud-based software that computerizes the Equifactor® and TapRooT® Techniques.

CLICK HERE to register for the Stopping Human Error Course and the 2020 Global TapRooT® Summit and SAVE $200.

CLICK HERE to register for just the Stopping Human Error Course.

Best Practices in Mistake Proofing & Corrective Action Writing

Kevin McManus, Chief Excellence Officer for Great Systems!, experience TapRooT® Instructor, and member of the Malcolm Baldrige Performance Excellence Award Judge’s Panel can help you learn how to mistake-proof performance and write more effective corrective actions.


Kevin McManus Teaching

Why do you need to know? What does Kevin have to teach?

Ask these questions:

  • How effective are the safeguards and countermeasures you use to minimize errors and risk potential each day?
  • How often do the corrective actions you put in place fail to keep problems from coming back, again and again?
  • Would you like to learn techniques for measuring and improving Safeguard and barrier effectiveness?

If you are looking to reduce the potential for daily process errors, and in turn, risk potential, this workshop is for you. If you have attended the TapRooT® 2-Day or 5-Day Course, the workshop concepts and tools will help you write more effective corrective actions to address the root causes that you have identified. The workshop content and exercises will also help you leverage the power of those ‘Needs Improvement’ (NI) root causes that you might have selected.

This workshop also explores the common types of work process and tool design flaws that contribute to human error, including fixes that fail. From a reactive improvement perspective, it gives you a coach and a practice field for learning to write more effective and sustainable corrective and preventive actions. If you want to proactively reduce the potential for errors and failures, this workshop gives you many best practices and assessment tools that can be used to improve Safeguard effectiveness and ‘mistake-proof’ your workplace.

All course participants will receive a 180-page, full color, course workbook, and a copy of the facilitator’s book, “Error Proof – How to Stop Daily Goofs for Good.”

In this workshop, you will learn how to:

  • Use best practice approaches for mistake-proofing job tasks of any type
  • Proactively identify and analyze error and risk potential in a systematic manner
  • Better utilize the 32 TapRooT® NI root causes through benchmarking and best practice exploration
  • Assess the relative strength of different corrective action and Safeguard options
  • Write effective corrective and preventive actions that add value, reduce risk potential, and can be sustained over time
  • Capture and use process-level error rates as leading indicators of potential risk levels and corrective action effectiveness

CLICK HERE to register for the Best Practices in Mistake Proofing & Corrective Action Writing Course and the 2021 Global TapRooT® Summit and SAVE $200.

CLICK HERE to register for just the Best Practices in Mistake Proofing & Corrective Action Writing Course.

Pick Your Favorite

Now, which course is your favorite? You can leave a comment below to let us know. But the BEST way to let us know is to register your opinion by REGISTERING for your favorite course and the 2021 Global TapRooT® Summit. You won’t be sorry. The course and Summit are GUARANTEED. Here is the Summit guarantee:

GUARANTEE: Attend the 2021 Global TapRooT® Summit. Go back to work and implement your road map to success. If you don’t save 10 times the cost of your attendance at the Summit, let us know and return your Summit materials and we will refund 100% of the Summit registration fee. This guarantee shows how certain we are that you will learn

But don’t wait. We don’t want you to miss out on your favorite course because it filled up. Pick your course and register TODAY!

Courses & Training, Summit
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