December 11, 2019 | Mark Paradies

What Is Your Favorite Pre-Summit Course???

Pick Your Favorite Pre-Summit Course

Every year we schedule a select group of courses prior to the Global TapRooT® Summit. Mark Paradies, President of System Improvements, specifically selects the courses to help TapRooT® Users increase their skills and make their company’s performance improve.

Below we will outline each course and the benefit the course might provide. This will help you decide which course should be your favorite course to attend prior to the TapRooT® Summit.

Of course, when you travel to the Horseshoe Bay Resort (near Austin, TX, on March 9-10) for the course, it would be nuts if you didn’t also stay for 2020 Global TapRooT® Summit on March 11-13. Why is it a “no-brainer” to attend both a course and the Summit?

First, you are already there. The additional travel cost is minimal.

Second, you save $200 off the course price when you attend the Summit.

Third, the Summit topics are also great ways to improve your knowledge and motivation to improve performance at your company. In addition, there is great networking and best practice sharing.

Read on to learn more about each course and decide which course is right for you!

Ten Pre-Summit Courses

Here is the list of the ten pre-Summit courses being held on March 9-10:

  • TapRooT® Root Cause Analysis Training
  • Equifactor® Equipment Troubleshooting and Root Cause Analysis
  • TapRooT® Analyzing and Fixing Safety Culture Issues
  • Risk Management – Best Practices & ROBT Risk & Opportunity Based Thinking
  • TapRooT® Software Implementation & Application
  • Using “What if” and TapRooT® for Hazard Assessment
  • TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills
  • Stopping Human Error
  • Best Practices in Mistake Proofing & Corrective Actions Writing
  • TapRooT® Root Cause Analysis for Patient Safety Improvement

The “new” courses being debuted this year are:

  • TapRooT® Root Cause Analysis for Patient Safety Improvement
  • Stopping Human Error

Also, these two courses have had major updates since last year:

  • Equifactor® Equipment Troubleshooting and Root Cause Analysis
  • TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills

Now for more about each of the ten courses. Skim down the page to find out more about a course that interests you!

TapRooT® Root Cause Analysis Training

This is our standard “essentials” course. It teaches investigators of low-to-moderate risk incidents how to efficiently apply TapRooT® to find and fix the real root causes of human error and equipment failures using the simplified 5-Step TapRooT® Investigation Process.

Process

The course is mainly focused on analyzing safety and quality issues.

The greatest change to the course for 2020 is the addition of the new Causal Factor Worksheets to make identifying Causal Factors easier and more reliable.

The course outline is provided below…

Day 1 (8:00am to 5:00pm)Day 2 (8:00am to 5:00pm)
  • Class Introductions and TapRooT® Introduction
  • TapRooT® System Overview – What you will be learning
  • SnapCharT® Basics – Gathering Information
  • SnapCharT® Exercise – Practice
  • Causal Factors – Identifying the Error
  • Root Cause Tree® – Eliminating Blame
  • Root Cause Tree® Exercise – On Your Own
  • Corrective Actions – Developing Fixes
  • Software Overview – Practicing the Techniques
  • Generic Causes – Optional Technique
  • Causal Factors – Additional Practice
  • Reporting – Management Presentation
  • Frequently Asked Questions
  • Final Exercise – Putting What You’ve Learned to Work

Course materials we provide:

  • TapRooT® Essentials Book
  • Laminated TapRooT® Root Cause Tree®
  • TapRooT® Root Cause Tree® Dictionary
  • Course Workbook
  • Corrective Action Helper® Guide

Upon completion of the course, attendees will receive a certificate of completion and a 90-Day Subscription to TapRooT® VI, our dynamic online software that guides you through the TapRooT® process with ease and efficiency.

To sign up for just the 2-day TapRooT® Root Cause Analysis Course, CLICK HERE.

To sign up for the course and the Summit and save $200, CLICK HERE.

Equifactor® Equipment Troubleshooting and Root Cause Analysis Training

Do you need to efficiently and effectively find the root causes of equipment failures to improve your facility’s equipment reliability? Imagine the downtime prevented and money saved NOT having repeat equipment failures. If this sounds interesting (and worthwhile), then this completely revised course is for you.

The Equifactor® Techniques are based on the work of noted equipment reliability expert Heinz Bloch. The tools can be used by maintenance personnel, equipment reliability specialists, maintenance managers, or investigators who don’t have an extensive understanding of equipment engineering.

Equifactor® Process

In two days, participants learn to use the Equifactor® Process (above) to troubleshoot equipment issues and find out what is leading to failures. Then you will learn to use the TapRooT® System to organize the information you collect, identify the Causal Factors of the failure, and find the fixable root causes of the failure. Finally, you will learn to develop effective fixes to stop future equipment failures.

The tools you will learn include:

  • Equifactor® Troubleshooting Tables – a systematic guide to troubleshooting common equipment problems.
  • SnapCharT® Diagram – visualize and organize the information you collect to make what happened understandable.
  • Root Cause Tree® Diagram and Dictionary – find the real, fixable root causes of human performance and equipment issues.
  • Corrective Action Helper® Module – provides suggested corrective actions to help you develop effective fixes.
  • Safeguard Analysis – helps define Causal Factors and develop effective corrective actions.
  • Change Analysis – collect and understand information about problems caused by changes or differences in system, equipment, or people.

Course Outline

DAY ONE

  • Class/TapRoot® Introductions
  • Understanding What Happened
  • SnapCharT® Exercise
  • Collecting Information
  • Equifactor® Basics: Failure Modes & Failure Agents
  • Equifactor® Basics: Troubleshooting Tables
  • Human Errors
  • Process Troubleshooting
  • Seawater Pump Example

DAY TWO

  • Equifactor® Software
  • Identifying Causal Factors
  • Using the Root Cause Tree®
  • Root Cause Tree® Walkthrough Exercise
  • Root Cause Tree® Class Exercise
  • Change Analysis
  • Final Exercise – Putting What You Have Learned to Work

Upon completion of the course, attendees will receive a certificate of completion and a 90-day subscription to TapRooT® VI Software, our dynamic cloud-based software that computerizes the Equifactor® and TapRooT® Techniques.

The course materials include the book, Using Equifactor® Troubleshooting Tools and TapRooT® Root Cause Analysis to Improve Equipment Reliability, a TapRooT® Root Cause Tree®, the Root Cause Tree® Dictionary, and the Corrective Action Helper® Guide, a $129 value.

To sign up for just the 2-Day Equifactor® Course, CLICK HERE.

To sign up for the course and the Summit and save $200, CLICK HERE.

TapRooT® Analyzing and Fixing Safety Culture Issues

Safety culture has become an industry buzzword. But what does it really mean and how does it relate to your TapRooT® Root Cause Analysis results?

Brian Tink and Brian Tink, Jr., will teach you how to use a proven technique to access your safety culture and relate it to the root causes you identify using TapRooT®.

This course includes:

  • A clear definition of safety culture.
  • An overview of various safety culture models.
  • An organizational culture survey from Human Synergistics International designed to identify your current culture.
  • Why it is good business to improve the safety culture.
  • The relationship between incidents and safety culture.
  • The importance of strong safety leadership. What some organizations are doing to strengthen their safety culture.
  • What “puzzle pieces” you need to put in place to improve your safety culture.

So, if you want to understand safety culture and improve the safety culture at your company, this is a great course to attend.

To sign up for just the TapRooT® Analyzing and Fixing Safety Culture Issues Course, CLICK HERE.

To sign up for the course and the Summit and save $200, CLICK HERE.

Risk Management – Best Practices & ROBT Risk & Opportunity Based Thinking

In all your HSEQ risk domains and management Systems – are you frustrated that the outcomes of your current risk assessments performed in your organization lack consistency, confidence, reliability, and accuracy?

Do you & your facilitators and participants of the risk assessments have the knowledge & skills to use the most effective RA methods and tools?

Risk & Opportunity Based Thinking ROBT & Risk Assessments RA are now recognized by new versions of ISO 31000 / ISO 45001 / ANSI Z10 / ISO 14001 / ISO 9001 / ANSI Z590.3 as definitely needed in each and every risk-informed decision-making process.

ROBT and RA need to be applied in all aspects of your business without being confused and undermined by subjective beliefs, biases and risk perceptions.

The course has been continually improved. It still covers the core Best Practices that have made facilitation and participation in risk assessments as accurate and reliable as possible. As well, a number of other recent improvements include:•

  • updates to the new Standards ANSI/ASSP/ISO 31000:2018 – RM Guidelines and IEC/ISO 31010:2019 Risk Assessment Techniques
  • an interactive WORD template that takes the user through the risk assessment process and when completed serves as a diligent entry to your Risk Register or Risk Dashboard;
  • a new emphasis on Risk & Opportunity Conversations ROC Talk as part of important Communication & Consultation aspects of the RM process.
  • new neuroscience-based explanations of the variability of an individual’s risk perceptions and risk-taking; and
  • each participant receives a USB stick with over of approx. 2 Gb of course handouts, copies of all slides, useful reference materials, and sample PPTX files accumulated and developed by the presenter over the last 30+ years of HSE Risk Management consultancy & training.

The presenter is Australian Jim Whiting, an international risk management expert, and long-time TapRooT® Instructor. Jim was a contributory member of the committee that wrote the first international risk management standard ISO 31000:2009 Risk Management – Guidelines, which has now become the USA Standard – ANSI/ASSP/ISO 31000:2018 Risk Management – Guidelines and CAN/CSA/ISO 31000.

The course is facilitated in a participative workshop format. Jim brings his risk management and root cause analysis experience and best practices from around the world (Australia/New Zealand, North America, Asia, Africa, and Europe) to this course. If you are interested in advancing the quality of your risk assessments in ALL risk domains, but particularly HSEQ, then attend and profit from this course.

Course Outline

Day 1 (8:00am to 5:00pm)Day 2 (8:00am to 5:00pm)
  • Introductions
  • Overview of Risk Management RM
  • Risk & Opportunity Management – Purposes, Approaches, and Methods Strengths and Limitations – the basis for a new safety culture to move beyond traditional BBS principles and practices
  • ROBT Risk & Opportunity Based Thinking in ISO 9001, ISO 14001 & new ISO 45001 & ANSI Z10
  • How to establish/compare your RM System to conform/comply with Standards ANSI/ASSP/ISO 31000:2018 Z690.2 and CAN/CSA/ISO 31000
  • Better Risk Communication & Consultation with ROC Talk
  • Common Misuses of HSEQ Risk Language
  • Neuroscience-based explanations of the variability of risk perceptions & risk-taking
  • Risk Identification incl. construction and use of Risk Maps (compare to RCA Maps e.g. SnapCharts®)
  • Exercise in Risk Mapping
  • LUNCH BREAK
  • Risk Analysis – 3 levels of Risk Analysis -Qualitative / Semi-Quantitative / Full QRA
  • How to make sure that the Matrix Method really works for you
  • Full Quantitative Risk Analysis (QRA)
  • Quantitative Logic Trees and Bow-Ties
  • Discuss uses of methods of ANSI Z690.3 and IEC 31010: 2019
  • Exercises in Risk Analysis
  • Summary of Day 1 Topics
  • Revision of Previous Day 1 Topics
  • Matching the RM methods and tools to specific risk questions and situations
  • Risk Evaluation & Risk Owners
  • Risk tolerability criteria and frameworks at all levels personal / social / corporate / industry /national / international
  • How to demonstrate ALARP – As Low As Reasonably Practicable & SOFAIRP
  • Risk Treatment Plans – A contrast to Corrective Actions to Risk Controls – Measures of Effectiveness of Risk Controls
  • A new version of the Hierarchy of Risk Controls – principles and applications – Optioneering
  • Risk Tolerability Treatment Options RTTO – principles and methods of choice
  • Exercises in Risk Evaluation and Risk Treatment / Control / Mitigation
  • Record / Monitor / Review
  • Risk Registers & Dashboards
  • LUNCH BREAK
  • Exercises with Attendees’ own examples
  • Tips for Facilitating a Risk Assessment
  • Successes and Traps in Setting up RM systems and RA processes to conform/comply with ANSI /ASSP/ISO 31000 Z690 & CAN/CSA/ISO 31000, ISO9001, ISO14001, ISO45001
  • Summary of the Whole Course
  • Optional Post Workshop Exercise emailed to facilitator/mentor/coach for individual assessment.

 

Register for RISK MANAGEMENT – BEST PRACTICES & ROBT RISK & OPPORTUNITY-BASED THINKING and the 2020 Global TapRooT® Summit (March 9 – 13, 2020).

Register for this just the Risk Management – Best Practices & ROBT Risk & Opportunity Based Thinking Course (March 9 – 10, 2020).

TapRooT® Software Implementation & Application

Because the TapRooT® Software is constantly updated and this course brings you the latest information about the software, you could say this course is new every year!

Contact Us

Dan Verlinde, Vice President of Information Technology and Software Development and Angie Comer, Software Project Manager, will teach an in-depth look at the TapRooT®VI Software. Whether you are a System Administrator or a TapRooT® User, you will learn all the capabilities built into this amazing software. Don’t get just 10-20% from your software investment. Learn the full power of your TapRooT® Software!

Learn how to:

  • Create your own Custom Tabs, fields and pick lists.
  • Design and build your own reports.
  • Select Global preferences for your company, including Language options.
  • Select SnapCharT® preferences for yourself.
  • Use Optional investigation techniques.

Upon completion of the course, attendees will receive a certificate of completion and a 90-Day Subscription to TapRooT® VI, our dynamic online software that guides you through the TapRooT® process with ease and efficiency.

CLICK HERE to register for TapRooT® Software Implementation & Application Course and the 2020 Global TapRooT® Summit (March 9 – 13, 2020).

CLICK HERE to register for just the TapRooT® Software Implementation & Application Course only (March 9 – 10, 2020).

Using “What if” and TapRooT® for Hazard Assessment

Joel Solomon, experience process safety expert and TapRooT® Instructor, will teach the 2-Day What-If and TapRooT® Hazard Course.

The 2-Day What-If and TapRooT® Hazard Course is a process hazard analysis course incorporating many of the tools used during a TapRooT® Incident Investigation. The SnapCharT® will be used to map out actions and all the conditions necessary for the successful management of change. Using process and instrument drawings, the class will practice using Safeguard analysis to generate the type of thought-provoking questions essential to facilitate a What-If team analysis.

The same process used to develop action items following an incident investigation will be proactively applied. Participants will use the Root Cause Tree® and Root Cause Tree® Dictionary to analyze significant issues and then apply the Corrective Action Helper® Guide to create an action plan to address problems associated with a change in process design.

During the 2-Day What-If course, you will practice the communication skills needed to facilitate a team meeting effectively. The What-If methodology is well-suited for identifying potential hazards when managing change. Incorporating many of the TapRooT® skills proactively in the What-If analysis will keep your incident investigators ready when they need to lead an investigation.

Register for the Using “What if” and TapRooT® for Hazard Assessment Course *and* the 2020 Global TapRooT® Summit (March 9 – 13, 2020).

Register for just the Using “What if” and TapRooT® for Hazard Assessment Course (March 9 – 10, 2020).

TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills

Barb Carr will teach you the skills you need to gather the evidence that leads to a complete SnapCharT®.

There is so much to remember during evidence collection … and so much to lose if you are not prepared.

  • Ever have trouble completing a sequence of events on a SnapCharT® because you lacked pieces of information?
  • How can you remember what to collect?
  • What is an effective structure for conducting an investigation interview?
  • How do you help witnesses to an incident remember important facts with better accuracy during an investigative interview?
  • What is the best way to handle the challenges of preservation and contamination of evidence?

Course Agenda

Module 1: Class Introductions and Investigation Skills Inventory

Module 2: Preplanning for Evidence Collection

  • Write an Investigation Policy (a sample is provided)
  • Consult Legal Counsel
  • Prepare Investigation Kits
  • Prepare Investigation Forms (samples are provided)

Module 3: Evidence Collection and the TapRooT® Process

  • Where does evidence collection fit into the TapRooT® process?
  • SnapCharT® – the central repository for evidence collection

Module 4: Scene Management

  • Scene Management Priorities
  • Collect Fragile Evidence
  • Evidence Packing Guidelines

Module 5: Initial Site Visit

  • Where to Begin
  • What to Look for
  • Sketches, Photography, Videotaping
  • Document Equipment
  • Collect PPE
  • Collect Paper

Module 6: Use TapRooT® Tools to Collect Better Evidence

  • Human Performance Troubleshooting Guide
  • Collect Evidence with the Root Cause Tree® & Dictionary as guides
  • Questions to ask during a walk-through
  • Critical Human Action Profile (Task analysis)

Module 7: Effective Interviewing for Incident Investigation

  • Memory and Observation
  • The TapRooT® 12-Step Interviewing Process
  • DeCoding NonVerbal Behavior

You will also receive the book, TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills, a $69.95 value when you attend this course.

CLICK HERE to register for the TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills Course and the 2020 Global TapRooT® Summit (March 9 – 13, 2020).

CLICK HERE to register for just the TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills Course (March 9 – 10, 2020).

Stopping Human Error (New Course)

Do you want to achieve excellent human performance? Would you like to understand the methods you can apply to effectively stop major accidents and incidents by “stopping” human error? Do you need to understand what are the most effective human performance improvement techniques and which ones are counterproductive (yes, some techniques really don’t work)? If any of these questions received a “Yes!” for an answer, you should attend this course.

Mark Paradies, human factors expert and Board Certified Ergonomist (certificate #85) and Alex Paradies, experienced TapRooT® Instructor and Lean Transformation leader, will help you understand:

  • The causes of human error
  • Human factors design best practices
  • Methods to find error likely situations
  • CHAP
  • Human Performance improvement Technology
  • Designing your human performance improvement program.

You will leave this course with a clear understanding of methods to improve human performance and a plan to apply those methods at your company to achieve great gains in safety, quality, or operational and maintenance performance (all of which depend on human performance).

Participants will also receive the new book, Stopping Human Error, a $99.95 value, as part of the course materials. in addition, participants will receive a certificate of completion and a 90-day subscription to TapRooT® VI Software, our dynamic cloud-based software that computerizes the Equifactor® and TapRooT® Techniques.

CLICK HERE to register for Stopping Human Error Course and the 2020 Global TapRooT® Summit (March 9 – 13, 2020) and SAVE $200.

CLICK HERE to register for just the Stopping Human Error Course (March 9 – 10, 2020).

Best Practices in Mistake Proofing & Corrective Action Writing

Kevin McManus, Chief Excellence Officer for Great Systems!, experience TapRooT® Instructor, and member of the Malcolm Baldrige Performance Excellence Award Judge’s Panel can help you learn how to mistake-proof performance and write more effective corrective actions.

Why do you need to know? What does Kevin have to teach?

Ask these questions:

  • How effective are the safeguards and countermeasures you use to minimize errors and risk potential each day?
  • How often do the corrective actions you put in place fail to keep problems from coming back, again and again?
  • Would you like to learn techniques for measuring and improving Safeguard and barrier effectiveness?

If you are looking to reduce the potential for daily process errors, and in turn, risk potential, this workshop is for you. If you have attended the TapRooT® 2-Day or 5-Day Course, the workshop concepts and tools will help you write more effective corrective actions to address the root causes that you have identified. The workshop content and exercises will also help you leverage the power of those ‘Needs Improvement’ (NI) root causes that you might have selected.

This workshop also explores the common types of work process and tool design flaws that contribute to human error, including fixes that fail. From a reactive improvement perspective, it gives you a coach and a practice field for learning to write more effective and sustainable corrective and preventive actions. If you want to proactively reduce the potential for errors and failures, this workshop gives you many best practices and assessment tools that can be used to improve Safeguard effectiveness and ‘mistake-proof’ your workplace.

All course participants will receive a 180-page, full color, course workbook and a copy of the facilitator’s book, “Error Proof – How to Stop Daily Goofs for Good.”

In this workshop, you will learn how to:

  • Use best practice approaches for mistake-proofing job tasks of any type
  • Proactively identify and analyze error and risk potential in a systematic manner
  • Better utilize the 32 TapRooT® NI root causes through benchmarking and best practice exploration
  • Assess the relative strength of different corrective action and Safeguard options
  • Write effective corrective and preventive actions that add value, reduce risk potential, and can be sustained over time
  • Capture and use process-level error rates as leading indicators of potential risk levels and corrective action effectiveness

CLICK HERE to register for the Best Practices in Mistake Proofing & Corrective Action Writing Course and the 2020 Global TapRooT® Summit (March 9 – 13, 2020) and SAVE $200.

CLICK HERE to register for just the Best Practices in Mistake Proofing & Corrective Action Writing Course (March 9 – 10, 2020).

TapRooT® Root Cause Analysis for Patient Safety Improvement

This is a special course designed to teach the advanced TapRooT® Root Cause Analysis System to people focussed on improving patient safety.

We noticed long ago (1996), that hospitals weren’t finding the root causes of problems causing patient harm. We knew that the TapRooT® System could help. And we started getting leaders to try TapRooT® Root Cause Analysis to improve patient safety.

Fast forward to 2018. We decided to write a book, Improve Patient Safety with TapRooT® Root Cause Analysis, a custom healthcare-oriented Root Cause Tree® Dictionary, and a course to teach the advanced TapRooT® Root Cause Analysis System to healthcare professionals.

Now, you can attend the first public course with all healthcare-related examples:

TapRooT® Root Cause Analysis for Patient Safety Improvement

Besides saving patient’s lives and preventing harm to the hospital’s staff, what can TapRooT® Root Cause Analysis do for a hospital?

  • Improve hospital financials
  • Reduce risk
  • Improve the quality of care
  • Help create a just culture
  • Reduce financial penalties for bad outcomes (never events)
  • Reduce litigation costs by reducing sentinel events
  • Increase efficient hospital operation

That’s why hospital administrators and their patient safety experts need to attend this course.

The instructors will be Marcus Miller (above) and Ken Turnbull (below).

Ken Turnbull

What’s covered in this course? Here’s the course outline…

Day 1 (8:00am to 5:00pm)

  • Class Introductions and TapRooT® Introduction
  • TapRooT® System Overview – What you will be learning
  • SnapCharT® Basics – Gathering information
  • SnapCharT® Exercise – Practice
  • Causal Factors – Identifying the error using the Causal Factor Worksheet
  • Root Cause Tree® – Finding root causes while eliminating blame
  • Root Cause Tree® Exercise – Practice finding root causes
  • Corrective Actions – Developing SMARTER fixes using the Corrective Action Helper® Guide

Day 2 (8:00am to 5:00pm)

  • Software Intro – Practicing the techniques using software
  • Generic Causes – Go beyond root cause analysis
  • Causal Factors – More practice identifying Causal Factors
  • Reporting – How to make a management presentation
  • Frequently Asked Questions
  • Final Exercise – Putting what you’ve learned to work on a real healthcare example from your team

Participants will receive the book, Improve Patient Safety with TapRooT® Root Cause Analysis, a $99.95 value, a TapRooT® Root Cause Tree®, a custom healthcare-oriented Root Cause Tree® Dictionary, a Corrective Action Helper Guide, and a 90-Day Subscription to TapRooT® VI, our dynamic online software that guides you through the TapRooT® process with ease and efficiency.

Don’t wait to register. Seats are limited in this course and because it is the first course we’ve offered to the public, it will fill up fast.

CLICK HERE to register for the TapRooT® Root Cause Analysis for Patient Safety Improvement Course and the 2020 Global TapRooT® Summit (March 9 – 13, 2020).

CLICK HERE to register for just the TapRooT® Root Cause Analysis for Patient Safety Improvement Course (March 9 – 10, 2020).

Pick Your Favorite

Now, which course is your favorite? You can leave a comment below to let us know. But the BEST way to let us know is to register your opinion by REGISTERING for your favorite course and the Summit. You won’t be sorry. The course and Summit are GUARANTEED. Here is the TapRooT® Course guarantee:

Attend the TapRooT® Training. Go back to work and use what you have learned to analyze accidents, precursor incidents, quality problems, healthcare sentinel events, or equipment failures. If you don’t find root causes that you previously would have overlooked and you AND your management team don’t agree that the corrective actions that you recommend are significantly more effective, just return your course materials and we will refund the entire course fee. No questions asked – no hard feelings – it’s that simple.

What about the courses that aren’t specifically oriented to root cause analysis? A similar guarantee applies to the usefulness of the material that you will learn.

But don’t wait. We don’t want you to miss out on your favorite course because it filled up. Pick your course and register TODAY!

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