September 4, 2008 | Mark Paradies

Job Opening: Bellevue, WA – T-Mobile – Command Center Ops Senior Analyst with Root Cause Analysis Skills

From the posting:

“Take a leadership role in ensuring that national call center resources are utilized in delivering world class service for customers.  Monitor intra-day call volume and real time staffing across all sites to ensure national service level goals are met.  Manage all real time impacts to call volume and staffing levels across the enterprise.  Perform trend analysis to determine root-cause as well as trouble-shooting of issues related to telephony, technology, weather, marketing initiatives, billing, etc.  The Senior Analyst provides a management presence for the NRP Command Center in the absence of Command Center Managers, and is responsible for ensuring that Analysts complete all mission-critical tasks in a timely manner.”

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