September 8, 2010 | Mark Paradies

Job Opening: Oakbrook Terrace, IL – Exelon – Performance Assessment Coordinator – Needs TapRooT® Skills


Here’s the text of the position posting:

At Exelon, we’ve got a place for you.  Exelon is developing sustainable energy to provide for the communities of today and planning for a brighter tomorrow.  Exelon knows the future of energy is you.

As a Chicago based Fortune 150 Company, with more than $15 billion annual revenues, Exelon distributes electricity to approximately 5.4 million customers in Illinois and Pennsylvania, and gas to 480,000 customers in the Philadelphia area.  In addition to energy delivery, Exelon’s operations include energy generation and power marketing and has one of the industry’s largest portfolios of electricity generation capacity, with a nationwide reach and strong positions in the Midwest and Mid-Atlantic.

We know that before we can supply 41,000 megawatts of energy to our customers, we need to recognize that each of our employees plays an integral part in the process. The result? Changing the way the American power industry powers America. For you, this means advancement, challenge, and a company like no other.

Join Exelon and you can share your ideas at a forward-thinking company and the next big idea could be yours.  You’ve just found Exelon, a place where you can truly shine.
Business Unit Overview

ComEd and its nearly 6,000 employees are responsible for maintaining more than 78,000 miles of power lines that make up the electric transmission and distribution system in Northern Illinois. ComEd also provides customer operations for more than 3.7 million customers across the region, or 70 percent of the state’s population.

Locations in Northern Illinois including Chicago and surrounding suburbs

Job Description


The Performance Assessment Coordinator supports  Delivery’s efforts to build a self-critical working environment that has the ability to identify and correct human errors caused by inappropriate decision making, human behavior, leadership practices or organizational weaknesses that reduce safety and/or operational performance.  This is achieved through mentoring investigators and operations leadership in the use of systematic problem-solving and investigative techniques; development and implementation of key human performance and investigation processes, facilitating the performance assessment process to ensure timely and effective completion of investigations and corrective actions to prevent recurrence; and analysis of reports and data to identify emerging human performance issues and prevent incidents through trending and pro-active management attention and actions.  Results are used to ensure that organizational learnings are incorporated into training, methods, and procedures to create an environment that supports constantly improving performance.  Coordinator also serves as team lead/ facilitator for corporate initiatives and provide mentoring and support of Change Management chartered implementations.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy Delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES (means principal, main, major or most important duties / accountabilities that the employee performs)

1.Mentors and directs diverse teams of investigators and subject matter experts in performing Root Cause Investigations (RCI) of significant incidents.  Participates in selected investigations.

2.Trains and mentors personnel at various levels across the organization in conducting Apparent Cause Evaluation (ACE) investigations (lower level significance) of incidents.

3.Collects and analyzes company-wide performance data derived from investigations and other sources and provide conclusions and recommendations to the Vice Presidents, Directors, and managers.  Interfaces with Senior Management to provide recommendations for improvement in solving human performance issues and for improvement of Human Performance and Performance Assessment processes.

4.Provides mentoring and quality oversight of Human Performance improvement initiatives, assisting in plan development and implementation.  Provides coaching and mentoring of VPs, Directors and Managers in the use of the Change Management Model for sponsoring and implementing significant process or program changes.

5.Owns and manages the Performance Assessment process, to include:  Incident Investigations, PassPort Action Tracking process for investigation and corrective action tracking and reporting, trend analysis and reporting, performance indicators, investigation training and qualification, data management and quality control, and organizational authority.

6. Assure timely response to emergencies and provide 24 hour/day coverage for emergency response support.


1.Technical background includes a 4-year technical degree with 5 ¿ 8  years industrial experience or in lieu of Bachelor¿s degree, a minimum of 9 – 12 years relevant business experience is required.

2.Supervisory experience is preferred, including second line supervision level, project management, team direction, peer challenging, and senior leadership interface.

3.Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data.

4.Special Training or Technical Skill required include basic knowledge of transmission, distribution and industrial systems and equipment.  Proficient computer skills to include all MS Office Applications and PassPort Action Tracking.

5.Experience and training in Root Cause Analysis preferred.  Proven analytical/problem solving experience required

6.Working conditions require frequent travel to various Delivery locations and a mobile work environment.


Most work is performed independently, divided according to assigned cognizant functional areas or VPs or project scope.  Leadership and supervisory activities involve mentoring and process-directing the whole of the organization divided by areas of cognizance.  Decision making accountabilities affect process changes, resource allocation, and budgetary impact at the department level.

Most interactions are at the Director/Superintendent level but involve working with and mentoring personnel at all levels from senior VP to bargaining unit.

This position reports to the Performance Assessment Manager with indirect reporting to all VPs in Delivery operations and some other Delivery organizations.

This position involves budgetary and planning accountabilities for Business Plan objectives related to the assigned cognizant areas and special projects.

The job involves adapting to changing conditions, priorities, and requirements and the Delivery to rapidly learn new skills and grasp new topics.

Equal Employment Statement
Exelon is proud to be an Equal Opportunity Employer.

Please visit reference Job Id 9349.

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