Job Opening: Warwickshire, UK – ITIL Problem Manager – Need Root Cause Analysis Skills
ITIL Problem Manager – Pro active Trend Analysis / Root cause analysis – ITIL – This global consultancy needs a Problem Manager to join them on a permanent basis in Warwick.
As the Problem Manager, you will be responsible for the delivery of the ITIL Service Management process for a given service, while building and establishing a close working relationship with the Client, Internal Domains and Service Delivery Managers (SDM) across multiple locations.
You will be a pro-active problem manager rather than doing reactive incident management. You will have solid trend analysis experience and be able to confidently discuss ITIL and everything it entails with an end client.
Required skills: ITIL practitioner in Problem Management An excellent working knowledge of the ITIL Problem Management processes in an IT service delivery environment Proven track record in Problem Management delivery Good understanding of ITIL Processes, tools and related activities. Excellent organisation skills.