Just because you can see and smell it doesn’t make it real!
Reading an article in a local paper while in New Brunswick, Canada, I had to think about why we teach people to interview without asking why. What we see is what we see…. without the facts that is all it is.
The article discussed a “tipsy” dog that smelled like a distillery and had an upset stomach. The owner immediately thought the dog had gotten into some open liquor bottles that weren’t quite empty. Turns out that the dog had eaten two pounds of yeast dough which then had fermented inside him. The blood alcohol level of the dog was .16 due to fermented yeast…. Apparent cause almost got this dog put in jail for public drunkenness.
How do you interview people following an incident? If you have not taken the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training course or purchased the recent TapRooT® Book, what do you see?