June 25, 2008 | Mark Paradies

Lt Col Hayles Explains Friendly Fire Incident

Wow! What a talk.

I just left the talk by Lt Col Ralph Hayles who spoke at the TapRooT® Summit.

I can’t help but get mad when I hear that good people – heroes in our military – died needlessly and then other good people get blamed to cover up the failings of the “system.”

The Army circled the wagons and blamed the individual to avoid pointing to generic problems that exist in our weapons systems and command structure.

I think everyone left this session with a better understanding of how useless blame is in achieving performance improvements and how blame can actually stop progress and kill good investigations.

I wish every senior executive could hear Lt Col Ralph Hayles story. The lessons learned go far beyond the military.

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