Monday Accident and Lessons Learned: Good or Bad Quality Root Cause Analysis?

This is more of a quality problem example rather than the typical Monday Accident article. It starts with an example of root cause analysis in an old video from the Juran Institute …

Now apply your analytical skills … Is this a good job or a bad job of root cause analysis?

Now read this article that I wrote for Quality Progress titled, Under Scrutiny, and the follow-up information I found and posted here:

https://www.taproot.com/under-scrutiny-root-cause-analysis-quality-progress/

Now you can understand why I don’t think the 5-Whys helped them find root causes. Rather, all it did was help them explain the knowledge they thought they already had.