February 25, 2008 | Mark Paradies

Monday Accident & Lessons Learned: Interesting Article on Last Blackberry Outage – How much reliability can users afford?

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Root cause analysis can help you improve performance. Sometimes at little or no cost. But the article linked below takes a different view. They think that increased reliability isn’t worth the cost.

Of course, Research in Motion has assigned engineers to investigate the problem to make sure it doesn’t happen again (this was the second outage in 10 months). An opportunity for better root cause analysis or a waste of time?

What do you think?

Article Link:


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