May 4, 2010 | Dave Janney

More Interviews, More Continents, and More Root Cause Analysis

Earlier today Mark posted some pictures of students in his and Mhorvan’s course in Amsterdam.  Richard Mesker and I are in Albuquerque today teaching the 5 day course as well, so here are our pictures:

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By the way, what do we do once we have interviewed everyone and gathered the information?  We complete the exercise with root cause analysis and corrective action, tying the whole process together.

Why not join us for the next course?  See the schedule HERE.

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