July 8, 2021 | Mark Paradies

Procedure Not Used

Procedure

Accidents Caused By Procedures Not Being Used

How many major accidents are caused by the failure to use a procedure? In the TapRooT® System, this is the near-root-cause “Procedure Not Used.”

I’ve seen many famous accidents that included this problem. For example, the BP Texas City Refinery explosion.

BP Texas City Report

I’ve also seen root cause analysis statistics that have “Procedure Not Used” as one of the most frequently identified near-root causes.

Why Don’t People Use Procedures?

When I talk about procedures, I’m not talking about policies. I’m talking about work-related checklists and detailed written procedures that document how a job is to be performed in a step-by-step way.

Root Cause Tree® Diagram

So, why do people make mistakes using procedures? The TapRooT® Root Cause Tree® suggests many reasons that operators or maintenance techniques might make mistakes using a procedure. This includes reasons why they might not use or not properly follow procedures.

Procedure

Copyright © 2015 By System Improvements, Inc. Used by Permission.

All of these reasons are described in detail by the questions an incident investigator should answer in the TapRooT® Root Cause Tree® Dictionary.

Here are some of the reasons for procedures not being used or not being followed as suggested by the Root Cause Tree® Dictionary:

  1. There was no procedure.
  2. The procedure wasn’t available or wasn’t easily available for the user.
  3. The procedure was considered too difficult to use by the operator or mechanic.
  4. The procedure was written in a different language than the native tongue of the user.
  5. There is no requirement to use the procedure.
  6. Procedure usage isn’t enforced (see the Management System, SPAC Not Used Basic Cause Category).

Why Do These Procedure Usage Problems Exist?

Why do these problems exist at so many facilities? After all, if they cause accidents, why haven’t these problems been eliminated?

I believe there are several major reasons:

  1. Management doesn’t understand the importance of well-written procedures in achieving high-reliability operations.
  2. Management, supervisors, and operators don’t understand what “using” a procedure means.
  3. Supervisors don’t understand their role in ensuring procedure usage.
  4. Operators and maintenance technicians think that procedures are just training aids to be used by trainees. They think that performing a procedure from memory is OK (any “good” operator knows the procedure and doesn’t require a written copy.

What should management do to ensure procedure usage and prevent accidents?

  1. Invest in well-written procedures that are thorough, yet easy to use.
  2. Make sure that procedures are available to plant staff.
  3. Train people about the importance of procedure usage and what can happen when procedures are not used. This should include the human factors/psychology behind how procedures improve performance.
  4. Conduct regular supervisor and management audits of procedure usage on all shifts.
  5. Install cameras to remotely monitor and record operations and procedure usage.
  6. Develop a rewards program for proper procedure usage

Are the items above part of your human performance improvement program? If they aren’t, you are waiting for an accident to start these improvement efforts.

Where Can You Learn More About Procedures and Human Performance Best Practices?

One of the best places is at our Stopping Human Error Course. This highly-rated, interactive training is held at live and virtual classes.

Get details about the course HERE.

See when our next public course is being held by clicking HERE.

Don’t wait. Register TODAY!

If you would like to hold a course at your site, contact Alex Paradies at 865-539-2139 or CLICK HERE to contact us by e-mail.

Categories
Accidents, Human Performance, Operational Excellence, Root Cause Analysis Tips
Show Comments

2 Replies to “Procedure Not Used”

  • JOHN FAULKS says:

    My personal experience of both conducting and peer reviewing many investigation reports over the years aligns well with your statistical review of root causes that identify “Procedure Not Used” as one of the most frequently identified near-root causes.
    I’ve seen too many investigations blame the person for not using the procedure – without giving any consideration to why the procedure wasn’t followed. When you dig deeper, you see far too many verbose procedures, with non-sequential steps, without emphasis or warning of ‘critical steps’ within the procedure, written in non-standard formats, and it’s no surprise they are never used or followed.
    The last two paragraphs of your blog provide some very useful tips about how to break the nexus and start improving human performance. – many thanks!

    • Mark Paradies says:

      Thanks for the feedback.

      I see you’ve been to a 2-Day Equifactor® – Might try 5-Day when you get a chance. Lot’s more about procedures.

      Best Regards,

      Mark

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