July 3, 2009 | Mark Paradies

Rackspace Service Outage Costs Between $2.5 and $3.5 Million in Service Credits

How much can a service outage cost? It’s costing Rackspace between $2.5 to $3.5 million because they guarantee reliability and provide credits if their service is out for more than a specified period of time.

With millions on the line, let’s hope they perform an adequate root cause analysis. The information in their preliminary release points to a series of electrical equipment failures. (They should have an Equifactor® Troubleshooting Chart for these.)

Here’s an article about the costs:


Root Cause Analysis
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