July 3, 2009 | Mark Paradies

Rackspace Service Outage Costs Between $2.5 and $3.5 Million in Service Credits

How much can a service outage cost? It’s costing Rackspace between $2.5 to $3.5 million because they guarantee reliability and provide credits if their service is out for more than a specified period of time.

With millions on the line, let’s hope they perform an adequate root cause analysis. The information in their preliminary release points to a series of electrical equipment failures. (They should have an Equifactor® Troubleshooting Chart for these.)

Here’s an article about the costs:

http://www.datacenterknowledge.com/archives/2009/07/02/rackspace-expects-credits-of-25-million/

Here’s information about the failure:

http://www.rackspace.com/downloads/pdfs/DFWIncidentReport6-29-2009.pdf

Categories
Show Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

Follow us on Facebook
Follow us on Twitter
Check out our videos
Join us on LinkedIn