Root Cause Analysis Tip: Do you perform an incident investigation like you watch the news?
Now there are fancier terms of bias from confirmation bias to hindsight bias, but let’s take a look at some of our news source Bias Criteria of Trust.
So here is the question to stop and ask….. do you do the same thing when you start an investigation, perform root cause analysis or troubleshoot equipment? It is very easy to say YES! We tend to trust interviews and reports using the same criteria above before we actually have the evidence. We also tend to not trust interviews and reports purely because of who and where they came from, without evidence as well!
Stop the urge to not trust or to overly trust. Go Out And Look (GOAL) and collect the evidence.
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