Root Cause Analysis Tip: Top 10 Investigation Mistakes (in 1994)
At the first TapRooT® Summit in Gatlinburg, Tennessee, in 1994, attendees voted on the top investigation mistakes that they had observed. The list was published in the August 1994 Root Cause Network™ newsletter (© 1994). Here’s the top 10:
- Management revises the facts. (Or management says “You can’t say that.”)
- Assumptions become facts.
- Untrained team of investigators. (We assign good people/engineers to find causes.)
- Started investigation too late.
- Stopped investigation too soon.
- No systematic investigation process.
- Management can’t be the root cause.
- Supervisor performs investigation in their spare time.
- Fit the facts to the scenario. (Management tells the investigation team what to find.)
- Hidden agendas.
What do you think? Have things change much since 1994? If your management supports using TapRooT®, you should have eliminated these top 10 investigation mistakes.
What do you think is the biggest investigation mistake being made today? Is it on the list above? Leave your ideas as a comment.