Sharpen Your Investigation Skills: TapRooT® Evidence Collection & Investigative Interviewing Techniques
What’s New in the TapRooT® Evidence Collection?
System Improvements Inc. is pleased to announce a trio of TapRooT® tools designed to hone interviewing and investigative skills: a course, a webinar, and a book. System Improvements developed these tools to specifically address the needs of those who investigate workplace incidents. The best investigators quickly learn that intimidating interrogation tactics don’t prove effective in workplace incident investigations as they discourage the interviewee from providing critical information that helps the investigator get to the root cause of the incident.
Two advanced skills included in the TapRooT® interviewing process that will dramatically improve interviewing skills are quickly building rapport with a witness and facilitating memory retrieval.
Often, evidence collection procedures start with witness statements and interviews that guide the investigator to other types of evidence to collect. However, an investigative interview can be a difficult task because of the emotional stress faced by a witness.
The TapRooT® 12-Step Interviewing Process is a proven, systematic approach that will improve investigation interviews. Productive interviews help investigators collect the quality and quantity of information necessary to determine root causes and prevent future incidents.
Enroll in the TapRooT® Evidence Collection and Investigation Interviewing Course, Offered at the 2020 Global TapRooT® Summit
The TapRooT® Evidence Collection and Investigation Interviewing Training Course is currently available once a year, upcoming at the 2020 Global TapRooT® Summit, March 9-13. The course is chock-full of beneficial and applicable Interview techniques.
You may also request for TapRooT® to teach this course to your company on-site, simultaneously training a significant number of team members in a 1-day course.
System Improvements is additionally pleased to announce that the September debut of its live webinar, “Effective Investigation Interview Training for Evidence Collection“ was sold out. Webinars are limited to 20 attendees; there is a post-webinar Q&A regarding investigation interviewing techniques.
The webinar deep dives the process, helping investigators get more quantity and better quality of information from interviews with ease. (Prior TapRooT® Root Cause Analysis Training is recommended but not required.) Watch this space for upcoming webinars; don’t miss the opportunity to join as the webinar is getting rave reviews.
About the webinar, TapRooT® author and instructor Barb Carr says, “I’ve taught this 90-minute evidence collection course to more than 1,000 professionals around the globe who investigate incidents and accidents in the workplace, and we are pleased to offer this evidence collection method in live webinar format.”
Why Investigation Interview Training?
In a Google search for “evidence collection books” or “investigative interviewing books,” few resources on this topic are helpful for investigating a workplace accident. Herein is the raison d’être for the new book: TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills.
The book underscores basing root cause analysis on facts rather than assumptions. Among the learning points are:
- The 3 Ps and an R of evidence collection. (People, Paper, Physical, and Recordings)
- The TapRooT® 12-Step Interview Process (Cognitive Interviewing)
- Decoding nonverbal behavior
- Building your investigation kit
- An initial observation form
- An interview preparation form
- An evidence log
- How to use Change Analysis and CHAP as part of an interview/evidence collection process
Barb Carr is the coauthor of TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills. The book is available from the TapRooT® Store.
Keep Up to Date with TapRooT® Via Podcast, Social Media, the Weekly Newsletter, and TapRooT® TV
The Apple podcast is available for listening to “What’s in the Book: TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills.”