December 18, 2017 | Barb Carr

Sign up now for the Investigator Best Practices 2018 Summit Track

The 2018 TapRooT® Summit will be in Knoxville, TN February 28 – March 2, with unique and valuable Pre-summit courses on February 26 and 27. Make plans to attend, and sign up early since this will be a blockbuster!

As the coordinator for the Investigator Best Practices Track, I’d like to introduce the speakers and best practice sessions.

How to Replace 5 Whys with TapRooT® for Better Results – Mark Paradies (the founder of TapRooT®)
This session will demonstrate how replacing 5-Whys with TapRooT® provides better results. It is a misconception that 5-Whys is “good enough” for root cause analysis. It has fundamental flaws, not least of which is that it introduces investigator bias. TapRooT® will yield better results also in complex, but also in smaller investigations.

Improving Safety Culture through measuring and grading investigations – Jack Frost (VP Matrix Service, contractor to energy, power and manufacturing)
Continuous improvement is important not just in production but also with the HSEQ efforts. In this session Jack Frost will share how a disciplined approach to incident investigations over three years has improved performance more than 40%, and improved the safety culture in an organization. Central to the approach has been a focus on engineering controls, quality assurance of investigations, and use of KPIs for personal accountability and rewards.

Making sense of complex investigations– Pat Fortune (team lead for EH&S major projects at Suncor Energy)
Pat is an “investigator’s investigator” with dozens of years of experience. He will warn us not to go down the wrong track with investigations, not take shortcuts but be disciplined and use the expertise built into the Root Cause Tree®

Best practices for sharing lessons learned – Pat Fortune
This session focuses on Pat’s take on “the learning organization”, that does investigations of incidents and near misses but also broadly communicates results internally. You will greatly benefit from making this approach part of your company DNA.

The psychology of failing fixes – Kevin McManus (Author and trainer with 35 years experience with Engineering, Training, and as a Plant Manager and Director of Quality)
This will be a top session on understanding the psychology behind insufficient fixes. Learn how blaming individuals and mis-identifying systemic root causes can lead to failing corrective actions

Top 7 secrets of a great investigation interview – Barbara Carr (TapRooT® trainer and co- author of the new book “Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills”)
There are certain techniques and approaches that are proven to work well when doing investigative interviews. Come learn how to collect better quality and quantity of information from people you talk to.

Deep Dive into the Procedures Basic Cause Category – Dr. Ralph Brickey (TapRooT® trainer with a 28 year background in nuclear power maintenance, training and program management)

An investigator looking at an incident may find that performance would have improved if a well-written procedure was used correctly. This Basic Cause category deals with instances where a procedure was not followed, was wrong, or followed incorrectly. Learn what a good procedure looks like, and what pitfalls exist with obsolete or poorly written ones. Ralph will make sure this is a lively and interactive session, as he “is curious about almost everything and interested in the rest.”

Participants in this eminent track will of course also have opportunity to hear the different keynote addresses. Feel free to contact me with questions, and register today!

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