September 19, 2023 | Susan Napier-Sewell

Knoxville, Stopping Human Error: Mark Paradies & Alex Paradies, October 4-5

human error

In his newest book, Stopping Human Error, Mark Paradies states, “When you calculate how much human error costs your company, you will want to do more than just forgive (or fire) workers that make mistakes.

You need a plan to reduce human error.

  • Want to learn the most effective human performance improvement techniques and which ones are counterproductive? (Yes, some techniques really don’t work!)
  • Need methods you can apply to effectively stop major accidents and incidents by “stopping” human error?
  • Ready to achieve excellent human performance?

If you answered ‘Yes!’ to any of the above, we invite you to our upcoming course.”

Register for the Stopping Human Error TapRooT® Training Course, October 4-5, in Knoxville, Tennessee, with TapRooT® Instructors Mark Paradies and Alex Paradies. 

Venue Information: Courtyard West Bearden
250 Brookview Centre Way
Knoxville, TN 37919

Let’s meet Mark and Alex, then we’ll check out the details of the Stopping Human Error course (with a guarantee at the end).

Mark Paradies is a Certified Professional Ergonomist (Human Factors Professional) with a Master’s Degree in Nuclear Engineering with an emphasis on Human Factors. He has experience in process safety, nuclear safety, developing performance improvement programs, and operating high-reliability teams in Admiral Rickover’s Nuclear Navy. His extensive experience in root cause analysis includes being one of the co-developers of the TapRooT® Root Cause Analysis System.

Alex Paradies is an experienced TapRooT® Root Cause Analysis Instructor. He is a Materials Engineer (BS from the University of Tennessee) with experience as a Lean Transformation Leader, Manufacturing Manager, and Quality/Industrial Engineering Manager. He studied human factors at the University of Tennessee and the University of Michigan. He is the co-developer (with Mark Paradies) of the Stopping Human Error Course.

The Stopping Human Error course will help you understand:

  • The causes of human error
  • Human factors design best practices
  • Methods to find error-likely situations
  • Techniques to help supervisors and workers prevent human errors
  • CHAP (Critical Human Action Profile)
  • Human Performance improvement Technology
  • Designing your human performance improvement program.

With the exercises built-in to try the techniques, this is an active, quick-moving, 2-day course that will help you develop a customized, effective, efficient program to improve human performance at your facility.

Course Outline

Day 1 (8:00am to 5:00pm)

  • Foundations of Improving Human Performance
  • Human Performance – What Should You Expect?
  • Three Human Reliability Best Practices
    • Mistake Proofing
    • Resilience
    • Safeguards
  • Using TapRooT® Root Cause Analysis for Reactive Problem Analysis
  • Human Performance Improvement Technology (Catch Your Own Mistakes)
    •  STAR
    • Questioning Attitude
    • Attention to Detail
    • Time Out
    • Error Traps & Precursors
    • Validate Assumptions
  •  Work Direction/Finding Error Likely Situations
    • Pre-Job Hazard Analysis
    • Pre-Job Brief
    • Personal Safety Assessment
    • Post-Job Brief
  • Training
    • Systematic Approach to Training
  • Using Procedures to Improve Human Performance
    • Procedures Best Practices
    • Procedure Use and Adherence
    • Place Keeping

Day 2 (8:00am to 5:00pm)

  • Communications
    • 3-Way Communication
    • Do Not Disturb Sign
  • Management System
    • Conservative Decision Making
    • Stopping Normalization of Deviation
    • MOC
  • Quality Control
    • Independent Verification
    • Concurrent Verification
  • Human Factors Engineering
    • Best Practices (Spot Bad Practices)
    • Proactive Use of CHAP
  • Hazard/Target Elimination or Substitution
    • Improvement Exercise
  • What Should You Improve/Which Tools Will Work Best for You?
  • Sample Plan
  • Present Your Plan (Benchmarking/Feedback)

You will leave this course with a clear understanding of methods to improve human performance and a custom plan to apply these methods at your company to achieve great gains in safety, quality, or operational and maintenance performance (all of which depend on human performance).

Participants receive the book, Stopping Human Error, a $99.95 value, as part of the course materials. In addition, participants receive a certificate of completion and a 90-day subscription to TapRooT® VI Software, our dynamic cloud-based root cause analysis software.

Course Guarantee:

Attend this course, go back to work, and use the techniques you have learned to stop human error. If you don’t find new ways to improve human performance and if you and your management don’t agree that your efforts to improve human performance are much more effective, just return your course materials and we will refund the entire course fee.

TapRooT® has a team of investigators and instructors who have years of extensive training ready to offer assistance worldwide

We also offer ongoing support to our clients through free newsletters and root cause tip videos, the root cause analysis blog, and our annual Global TapRooT® Summit.

TapRooT® is global to meet your needs

Please see our full selection of courses.

Want to discuss a course or do you need your team(s) trained at your site? Please reach out to discover what we can do for you, or call us at 865.539.2139.

Need an on-site course? Contact or call: Main: 865.539.2139; Tech support: 865.357.0080.

Stay engaged with your skills and training:

We’re here to find solutions for you.

Register for the Stopping Human Error TapRooT® Training Course, October 4-5, in Knoxville, Tennessee, with TapRooT® Instructors Mark Paradies and Alex Paradies. 

Courses & Training, Human Performance
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