Study finds people who multitask often bad at it….. Wait what was I doing? Oh, trying to Stop Human Error
It’s called the “Bottleneck” Theory, because you have limited attentional resources…..yah the report is on my desk, stupid phone always rings when I’m busy, what’s for dinner tonight… oh, like I was saying we have limited attentional resources. The more attention required to focus on a task, the more the other passive actions have to wait or just happen with just a little attention to keep it going.
Here are some of the report findings…. keep in mind that this study was performed on Guinea Pigs (college students)….who may not represent you who or me because WE always get our work done on time and never cram anymore!
The researchers studied 262 college undergraduates, dividing them into high and low multitasking groups and comparing such things as memory, ability to switch from one task to another and being able to focus on a task.
“found multitaskers are more easily distracted and less able to ignore irrelevant information than people who do less multitasking.”
“The huge finding is, the more media people use the worse they are at using any media.”
“The high media multi-taskers couldn’t ignore the blue rectangles. “They couldn’t ignore stuff that doesn’t matter. They love stuff that doesn’t matter,” he said.”
“High multitaskers just love more and more information. Their greatest thrill is to get more,” he said. On the other hand, “exploiters like to think about the information they already have.”
Now the really good part…. for those of us who usually only get to learn new things when we make a mistake and have to figure out what we messed up, You get another chance to learn about Multi-Tasking, Fatigue, our Senses, Procedures that a rocket scientists could never follow (mandated to be followed by the average worker), ways to improve Situational Awareness, and way to measure that you made a difference in Stopping Human Error.
Behind Door Number One: Our 2-Day Pre-summit Course Stopping Human Error with hands on exercises and Solutions.
This course has been completely revolutionized for 2009 but the reasons to attend it are still the same…
Behind Door Number Two: Our Behavior Change & Stopping Human Error Track During the 3-Day Summit
One course in particular Practical Tools to Stop Worker Error has just been added; introduces reason for human performance tools and INPO’s 8 fundamental human performance tools which should be used for every job. These include: Situational Awareness tools of Task Preview, Job Site Review, Questioning Attitude, and Stop When Unsure, Compliance tools of Self-Checking and Procedure Use/Adherence and Communication tools of Three-way Communication and the Phonetic Alphabet…. and we will also show how Critical Human Action Profile (CHAP) and Change Analysis can help you decide when these tools were not used when should have been and where Human Engineering changes should have been the long-term answer.