February 8, 2011 | Mark Paradies

Suitcase Story Part II

Interesting twist this morning …

The airline called me at the hotel and asked if I wanted my suitcase delivered or did I want to come over to pick it up.

I told them they already delivered it the night before.

At that, the person from the airline seemed confused. They had already delivered it?

“Yes,” I told him, “The night before.”

He apologized and said that someone must have made a mistake.

I didn’t say it but … Yes they did! Several mistakes by now.

Maybe now it is time to start a root cause analysis?

Ahhhh … All’s well that ends well. Why bother.

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