Suitcase Story Part II
Interesting twist this morning …
The airline called me at the hotel and asked if I wanted my suitcase delivered or did I want to come over to pick it up.
I told them they already delivered it the night before.
At that, the person from the airline seemed confused. They had already delivered it?
“Yes,” I told him, “The night before.”
He apologized and said that someone must have made a mistake.
I didn’t say it but … Yes they did! Several mistakes by now.
Maybe now it is time to start a root cause analysis?
Ahhhh … All’s well that ends well. Why bother.