Summit Report – Friday
When I left off at the last report we were just starting the Bob Nelson Talk on Rewards…
Bob gave a great presentation that got everyone thinking about how to motivate employees and change behavior with rewards. The talk included research results and practical examples. Plus we all participated in an exercise that really demonstrated the power of attitude.
The next session I went to was the Best Practices for Fast Analysis of Small Problems.
Sanjay Gandhi, TapRooT(R) Instructor from Kenya, gave a talk that really turned into faster/more efficient investigations of all size.
Sanjay gave 10 tips for faster/better investigation that was similar to the paper I posted on Efficient/Effective Root Cause Analysis.
He also passed out the most recent edition of a paper I wrote on The Curse of Apparent Cause Analysis (click on document below).
After that session, all attendees started the Planning Session. Six breakout sessions were held where attendees planned their top three improvements so they could get started implementing when they returned to their site.
From there, I went to the TapRooT(R) Summit Golf Tournament. A great time was had by all (more in a separate posting about this).
We finished with the awarding of trophies about 7:30 PM and I was off to dinner with about 6 attendees and then back to the hotel (about 10:30).
What a full and fun day!
I’ll pass on more about the Saturday session later.