April 4, 2006 | Mark Paradies

Summit Report – Pre-Summit Courses Day 2 & Summit Set Up

Students are back in class learning on the second day of the pre-Summit Courses.

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(Bethany Butler attending the Advanced Trending Techniques Course)

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(Ray Mays and Mike LeMay discuss trending issues at a break.)

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(Attendees in the How To Interview & Gather Information Course organize their SnapCharT(R))

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(Ed Skompski discusses SnapCharT(R) with students.)

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(Proactive Exercise in the 2-Day TapRooT(R) Course – using the computer to help find root causes.)

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(More 2-Day TapRooT(R) Course attendees discussing root cause analysis.)

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(The communication exercise in the 2-Day Course … “You said WHAT?”)

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(“OK Nikki – Here’s what you need to do…)

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(Equifactor(R) Course attendees listen to Steve Swarthout explain Heinz Bloch’s troubleshooting techniques.)

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(Katherine – cup of coffee in hand – is much more relaxed … )

Becky

(Becky is smiling now because she is ready for the Summit set-up that starts this afternoon. A record number of attendees (over 175 at last count) will arrive tomorrow morning. That means that Becky’s busiest 24 hours are just about to begin!)

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