Summit Report – Pre-Summit Courses Day 2 & Summit Set Up

Students are back in class learning on the second day of the pre-Summit Courses.

(Bethany Butler attending the Advanced Trending Techniques Course)

(Ray Mays and Mike LeMay discuss trending issues at a break.)

(Attendees in the How To Interview & Gather Information Course organize their SnapCharT(R))

(Ed Skompski discusses SnapCharT(R) with students.)

(Proactive Exercise in the 2-Day TapRooT(R) Course – using the computer to help find root causes.)

(More 2-Day TapRooT(R) Course attendees discussing root cause analysis.)

(The communication exercise in the 2-Day Course … “You said WHAT?”)

(“OK Nikki – Here’s what you need to do…)

(Equifactor(R) Course attendees listen to Steve Swarthout explain Heinz Bloch’s troubleshooting techniques.)

(Katherine – cup of coffee in hand – is much more relaxed … )

(Becky is smiling now because she is ready for the Summit set-up that starts this afternoon. A record number of attendees (over 175 at last count) will arrive tomorrow morning. That means that Becky’s busiest 24 hours are just about to begin!)