Summit Report – Pre-Summit Courses Day 2 & Summit Set Up
Students are back in class learning on the second day of the pre-Summit Courses.
(Bethany Butler attending the Advanced Trending Techniques Course)
(Ray Mays and Mike LeMay discuss trending issues at a break.)
(Attendees in the How To Interview & Gather Information Course organize their SnapCharT(R))
(Ed Skompski discusses SnapCharT(R) with students.)
(Proactive Exercise in the 2-Day TapRooT(R) Course – using the computer to help find root causes.)
(More 2-Day TapRooT(R) Course attendees discussing root cause analysis.)
(The communication exercise in the 2-Day Course … “You said WHAT?”)
(“OK Nikki – Here’s what you need to do…)
(Equifactor(R) Course attendees listen to Steve Swarthout explain Heinz Bloch’s troubleshooting techniques.)
(Katherine – cup of coffee in hand – is much more relaxed … )
(Becky is smiling now because she is ready for the Summit set-up that starts this afternoon. A record number of attendees (over 175 at last count) will arrive tomorrow morning. That means that Becky’s busiest 24 hours are just about to begin!)
