TapRooT® Software Support Mission Statement

To provide timely, courteous and effective software technical support to all TapRooT® customers, achieving customer satisfaction and brand loyalty.

TapRooT® VI Software Frequently Asked Questions

Does your busy schedule prevent you from calling TapRooT® support regarding a technical question? That’s ok. We have the answer to many of our most common questions here for your perusal.

Q: What is the TapRooT® Software? 
A: The TapRooT® Software helps facilitate the TapRooT® process to analyze and resolve the root causes of incidents. To learn more about the TapRooT® process click here

Q: What is TapRooT® Personal? 
A: TapRooT® Personal is our single-user software model. All data stored within the account is owned by the account owner and is non-transferable.

Q: How do I order a TapRooT® Personal account?
A: You can purchase the TapRooT® Personal Software by visiting our store. Once the order is received, we verify the request and provide your login information within 1-2 business days.

Q: How do I renew my TapRooT® Personal account? 
A: You can renew your Personal Account here 

Q: How do I reset my TapRooT® Personal password? 
A: Select the Forgot Username or Password? link on the login page, enter your email address, and the system will send an email to change your password.

Q: How do I get the latest version? 
A: The latest version of the TapRooT® software is always applied to the taproot6.com site. If you are using your company’s TapRooT® VI site, you need to contact your local IT department to find out what version of the software is currently installed.

Q: I’m attending a course, do I need software? 
A: No. The TapRooT® course teaches you to apply the TapRooT® process to your investigations. Course attendees connect to either a web-based or mobile training environment during the course and sample investigations are used during the training. We suggest you bring a laptop to get hands-on experience using the software in the course, but it is not required.

Q: What is the difference between a TapRooT® Personal and TapRooT® Hosted / On-Premise?
A: The TapRooT® VI Personal account is a cloud application that can be accessed by any machine with internet access. The Personal Account is linked to a user’s unique email address and is only accessible by that user. A TapRooT® Personal account can be purchased by clicking here

The TapRooT® On-Premise is a centralized application that is hosted internally by your company, allowing multiple users to access a website to conduct investigations, incidents, or audits. We also offer a TapRooT® Hosted solution on a secure managed server where we handle all the IT related needs of maintenance and updates.

For more information on Hosted or On-Premise, please contact sales@taproot.com.

Q: Can I transfer my TapRooT® Personal?
A: The TapRooT® Personal may not be transferred to another user at any time.  The TapRooT® Personal Account may be accessed and used ONLY by the person who owns the email address that is associated with the account. Use of the Subscriber’s login information by any other user is unauthorized and may result in the termination of the Personal Account.

Q: Can I use TapRooT® without training?
A: To get the most out of the TapRooT® software, System Improvements Inc. requires TapRooT® software users to have completed a TapRooT® training course in the past or have an upcoming training course scheduled.

Q: Why can’t I log in?
A: The process to resolve the issue varies based on the site you are trying to access.

If you have forgotten your password to our online store you can change the password here. Type in the email address used to access the store and you will receive a link to reset the password.

If you have forgotten your password to the TapRooT® Personal account on taproot6.com you can select the Forgot Username or Password? link on the login screen of the application here.

If you have forgotten your password to your TapRooT® On-Premise website, you will need to reach out to the business user of the TapRooT® application at your company. If you are unsure who to contact at your company, let us know via phone (865)357-0080 or by email at support@taproot.com and we can provide the name of the contact(s) we have listed for your company.

Q: Do you offer to host the TapRooT® VI software?
A: Yes, we do offer a TapRooT® VI Hosted package. We have tiers of cloud-hosting options, which is housed on one of our secure servers. For more information please contact our sales department at sales@taproot.com.

Q: How do I get the latest version?
A: The latest version of the TapRooT® software is always applied to the taproot6.com site. If you are using  TapRooT® On-Premise, you need to reach out to your local IT department to find out what version of the software is currently installed. If you are unsure who to contact at your company, let us know via phone (865)357-0080 or by email at support@taproot.com and we can provide the name of the contact(s) we have listed for your company.

Q: Can I share my investigations?
A: This feature is only available in our TapRooT® Hosted and On-Premise solutions.

Q: Does the TapRooT® software offer an API?
A: Yes. We currently have API integrations with Intelex and Enablon EHS software packages. Additional APIs are in development. If you would like to have our API integration with your existing software, please send an email to support@taproot.com and we’ll reach out to you about the API process for Hosted and On-Premise solutions. Our API is not available with a TapRooT® Personal account.

Follow us on Facebook
Follow us on Twitter
Check out our videos
Join us on LinkedIn