Summary:
You receive the message ‘An error has occurred in the script on this page’ when attempting to open a RooT Cause Tree®

RCT_Script_Error

Details:
This message appears when there are line breaks inside any objects designated as Causal Factor in an Autumn SnapCharT®.  Causal Factors are identified in the SnapCharT as objects with a small gray triangle next to the object.

CF Object

Resolution:

To resolve this issue, follow these steps:

  • Open your Autumn SnapChart® and look for objects identified as Causal Factors.
  • Select each object and remove any line breaks(intentional spacing created by pressing [Enter] on the keyboard).
  • Save the SnapCharT®
  • Verify the Root Cause Tree® for each specific Causal Factor opens.

If this error persists, please contact Tech Support.