Summary

You receive an error such as ‘access denied’ when attempting to open the Root Cause Tree®.

Details

Problems with the Root Cause Tree® are often caused by insufficient permissions on the C:\..\SII folder. Folder permissions are often managed using Group Policies tied to the machine. These policies are controlled by the corporate IT department and generally require Local Administrative access to edit the policy.

Resolution

Note You may need access from your IT department to perform the following steps:

  • Locate the folder containing the TapRooT® software:
    • C:\Program Files\SII – 32 bit machines
    • C:\Program Files(x86)\SII – 64 bit machines
  • Right-click on the folder and select Properties
  • Select the security tab
  • Click Edit under Group or User Names
  • Click Add
  • Type in the name of the login you use when starting up your computer. You can click [CHECK NAMES] to validate that you have a match. If you enter a valid user name, it should turn to all capitals and underline.
  • Select the user and press [OK]
  • Highlight the user name you selected and click FULL CONTROL.

If these steps were successful, you can now verify that the Root Cause Tree® now opens. If you received any errors during this process, please contact your local IT department for assistance.