March 13, 2009 | Dave Janney

TapRooT® Summit – Building your Business Case

TapRooT® Software Super-User/Administration Track

If you have been using TapRooT® for awhile and/or you are your company’s administrator, you will want to keep up with the latest in software updates.  The summit is the best time to do that, and also get some valuable use tips.  This also is your opportunity for plenty of face time with our technology team.  We know you’ll have to justify your attendance to your organization, so I wanted to share some information on the track best practice sessions so you can see the value:

• Your first session will be “A TapRooT® V5 Software User’s Forum,” facilitated by Dan Verlinde and Evan Erwin. This session will allow users an opportunity to give feedback, ask questions, and gather knowledge on TapRooT® software technical support, including the technical support knowledge base, the software download site, technical support topics, and contacting technical support.  We’ll also gather feedback from users on V5 and answer questions about future products (Web or General design).

• Dan Verlinde will lead “TapRooT® V5 Enterprise Software Configuration & Implementation.” This session will cover a range of topics System Administrators and Super-Users will need to address after installing the TapRooT® V5 Software.

• You’ll get the latest information on software from Dan Verlinde, Ed Skompski, and Linda Unger in the session “What’s New in The TapRooT® V5 Software.“ 

• In the “TapRooT® User Best Practice Sharing Forum,” Linda Unger and Michelle Lindsay will facilitate a user discussion so everyone can learn from each other.  Two heads are better than one, so bring your best practices to share with the group.

• Dan Verlinde and Ed Skompski will present “Managing Incidents & Corrective Actions Using the TapRooT® Software,” covering corrective actions, Corrective Action Helper, and corrective action status in the TapRooT® V5 Software, including user management of investigations/documents and corrective action management.

“Trending Using the TapRooT® Software” will be presented by Ed Skompski, Dan Verlinde, and Chris Vallee.  This session will cover how to use your data for trending purposes in the TapRooT® V5 Software, including corrective action status reports, root cause reports, the search function, and defining trending needs going forward.

• Dan Verlinde will also address “What TapRooT® V5 Software Super-Users Need to Know (But Were Afraid to Ask).”  He will cover Super-Users’ experience implementing the TapRooT® V5 Software and how they met their businesses needs, including user groups, list hierarchies, custom details fields, and reporting.

• In the session “Making Your Investigation Team a TapRooT® V5 Users Group,” Ed Skompski and Dan Verlinde will cover how an investigation team can collaborate to use the TapRooT® V5 Software including defining user group security needs, sharing data access using team member security, assigning responsibility for corrective actions, and handling non-software user participation in investigation.


Ed, Evan, and Dan

After these sessions, you should be well prepared to lead your teams in using the software to its fullest.  You will be a true Super-User!  But WAIT!  There is MORE:

You’ll meet in the morning and afternoon with attendees from all tracks to hear the keynote speakers:

Dr. Joel Fish, Brian Tink, and Jim Thompson will talk about how just one root cause analysis changed an industry practice.

E.D. Hill from Fox News will talk about “Lessons Learned from Success.”

Mike Kelley will deliver an empowering talk called “Establishing a Culture that Promotes Super-Performance” where he will discuss his view that personal and professional growth are tied together and how they ultimately add to the success of the organization.

Mark Paradies, our President, and Dave Prewitt will present thoughts on systematic ways to manage performance.

• Best selling author John Miller will open the day on Friday with a powerful talk on personal accountability.

These keynote talks provide a good balance of usable techniques, personal improvement, and motivation, and alone are easily worth the cost of the summit!  How much would it cost to hire just one of these amazing speakers?

And by the way, there is one more thing – the last session you attend will be “Planning Your Improvements” where TapRooT® Instructors will facilitate attendees in developing action plans for when you return.  The difference in success and failure can come down to one simple process; setting goals and following through to achieve them.

Keep Current!  Tell your management that you want to attend the Software Super-User/Administration Track at the 2009 Summit.  Write down the value to you of each of these sessions, and decide how much the summit is worth to you.  I think you’ll agree, much more than the cost ($995).

Don’t forget our guarantee:  Attend the Summit and go back to work and use what you’ve learned.  If you don’t get at least 10 times the return on your investment, simply return the Summit materials and we’ll refund the entire fee.

P.S. – I would be remiss if I did not mention that it is also a great idea to come two days early and attend a two-day course at a cost of $1895 for a course and the summit (a $200 discount).

See the list of two-day pre-summit courses here:    

See you at the summit!

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