August 4, 2009 | Barb Carr

TapRooT® Instructors are always there for students even after the class is over!

While you can complete your own TapRooT® Root Cause Incident Analysis as soon as you leave the course, as a TapRooT® Instructor sometimes it is good to get a validation that the 7-step process is correctly used without taken a shortcut. How do we do that? By having students call us when they need a little advice or nudge. The help does not stop when you walk out of the classroom.

For others, you may have let the TapRooT® Process sit on your shelf collecting dust waiting for a “big” incident to happen to use it. If this is you, give us a call at 865.539.2139 and ask for one of our Instructors. If it has been a few years since your last class we have a 1-Day TapRooT® Refresher Course taught on-site or you can come to our 2-Day Advanced TapRooT® Techniques taught during the Summit this October in Nashville. Not only will it be a refresher but it will also teach you techniques used by our facilitators during investigations.

Below are recent comments and questions from some of our students during and after their course.

I have been involved in Health and Safety for nearly 20 years and have taken many Professional Development courses but I have to say the the 3 day TapRoot Investigation course was taught with the utmost respect for the unlearned and well learned alike! I have studied other Incident Investigation Techniques and TapRoot is incomparable and exceeds any other investigative process to discover and correct Root Causes!!

Steve LeBlanc P.GSC

Just wanted to tell you how much I enjoyed your class. You and Richard really kept us going and the enormous amount of experience you both pull from really adds to the class. I will not hesitate to contact you guys when I run into questions or problems!

Thank you,

I just wanted to let you know how much I appreciate all the work you and Richard put into the excellent Tap Root seminar you just completed in San Antonio. I learned a lot and can’t thank you enough for the time you put in on the program and the extra hours the two of you spent helping me (and the others) before and after the regularly scheduled time of the course each day. Your expertise and knowledge of the program is very obvious and I am so thankful you were the instructor on this course. I hope to see you soon at another Systems Improvement event.

Again, thanks for everything.

Lloyd Biggers
Knight Consulting LLC

I have gone through the root cause trees for three causal factors. Please take a look at the attached file and let me know what you think. I have also written up a report which is still in the process of being checked but I have attached it as well for your comment and review.

Best Regards,
Vicky Green Samuelsen
Risk Manager

Thanks for the e-mails over the months, haven’t forgotten your offer for assistance and to be honest could have made use of it if time had allowed. Had a number of investigations (biggish ones!) to get my teeth in to with several extended discussions with others on site on Causal factors and conditions. if I get a chance in the future I will run some of them by you.

James Greenhalgh
Loss Investigation Specialist

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