TapRooT® VI Feature Spotlight – Password Reset
This week we explain changing your password when you have forgotten it or after you have been locked out of the software.
On the TapRooT® login page, below the password field and to the right of the “Sign in” button there is a “Forgot Username or Password?” link. Click this link.
In the next window, type the email associated with your account. It is usually your username.
An email will be sent to your account containing a link to change your password.
Customers using a hosted or on-premise site may see a ‘sending failed’ error that looks like the picture below.
This message occurs when a company’s email configuration is not yet set up. Contact your TapRooT® administrator. They can edit the email configuration to allow you to change your password. If your company does not allow this setting, ask your administrator to change your password for you. For any other questions please contact TapRooT® Support.
REMEMBER, JUST BECAUSE IT’S TECHNICAL, IT DOESN’T MEAN IT HAS TO BE COMPLICATED!