April 6, 2015 | Mark Paradies

Top 10 Improvement Goals for 2015/2016

Screen Shot 2015 04 12 at 6 00 32 AMAntoine de Saint-Exupery

Usually, you think about goals when you are setting budgets or maybe at the start of the year. But now that we are well into the year (the first quarter is complete), it might be time to review your goals and your progress on them for the year (and into next year).

Let’s start with the Top 10 Goals that would be applicable to most TapRooT® Users. Take a moment to review them, see if any of them are on your list, and reflect on how you are doing on achieving them.

Then, once you have contemplated your goals, I have a suggestion for you to consider for each goal.

So let’s get started. Here are the Top 10 Goals.

TOP 10 IMPROVEMENT GOALS

1. Improve safety to eliminate fatalities and serious injuries at our facilities. (If you are at a hospital, you might modify this goal to be: “Improve patient safety to eliminate sentinel events.” If you are responsible for equipment reliability you could say: “Improve equipment reliability to eliminate unexpected key equipment downtime.” If you are responsible for quality, you might say: “Improve quality before a major quality issue impacts a customer.”)

2. Improve management participation in improvement efforts.

3. Improve employee participation in improvement initiatives.

4. Motivate people to exhibit positive behaviors that result in success at work and at home.

5. Learn proven best practices from industry leaders that you can apply to your improvement initiatives to make them more effective.

6. Improve corrective actions so that problems never repeat once they are effectively investigated and fixes are implemented.

7. Learn how to stop “normalization of deviance” to ensure safety policies are effectively applied.

8. Develop proactive performance measures to better understand trends in safety, equipment reliability, and production performance.

9. Become a better TapRooT® User to continuously improve your root cause analysis initiatives.

10. Identify the gaps in improvement initiatives and find ways to turn those gaps into strengths in the future.

These top ten goals are rather safety oriented, but if you are responsible for equipment reliability, quality, production, patient safety, you can modify the goals with your improvement efforts in mind and the “safety” list can be converted into a patient safety list, an equipment reliability list, or a production efficiency list.

Now, see how many of these goals match those goals on your top 10 list…

Do you have some goals that you need to add to your list?

How are you doing this year meeting your goals?

Have you made enough progress in the first quarter so that you feel confident
that by the end of the year you will have accomplished all of these goals?

TapRooT® Training and the 2015 Global TapRooT® Summit can help you achieve all 10 of these goals. How? Read on …

GOAL 1.  Improve safety to eliminate fatalities and serious injuries at our facilities. (If you are at a hospital, you might modify this goal to be: “Improve patient safety to eliminate sentinel events.” If you are responsible for equipment reliability you could say: “Improve equipment reliability to eliminate unexpected key equipment downtime.” If you are responsible for quality, you might say: “Improve quality before a major quality issue impacts a customer.”)

Did you know that the best way to eliminate a problem is to become proactive in fixing problems? That means you must identify problems and fix them (using TapRooT® Root Cause Analysis) BEFORE an accident, sentinel event, equipment failure, quality issue, or production failure occurs.

How are you becoming more proactive? Here are several suggestions…

Proactive Improvement Suggestions

  • SAFETY: Did you know that there is a “Proactive Use of TapRooT®” Course? It was developed to teach people how to become more proactive by using TapRooT® Root Cause Analysis to find and fix the causes of problems before major accidents happen. If you are trying to be more proactive, this just might be the course for you. WARNING: There is only one public “Proactive Use of TapRooT®” Course scheduled for this year. It is on June 1-2 in Las Vegas during our PreSummit.
  • EQUIPMENT RELIABILITY: If you are interested in improving equipment reliability by the use of effective troubleshooting and root cause analysis tools AND you would like to use those tools proactively, I have a suggestion. First, if you haven’t already attended an Equifactor® Course, sign up for the one on June 1-2 in Las Vegas. These techniques come highly recommended and are based on a combination of the work done by equipment reliability expert Heinz Bloch and root cause analysis expert Mark Paradies. Then you can stay for the “Equipment Reliability Improvement and Troubleshooting” Track at the 2015 Global TapRooT® Summit where you will meet Heinz Bloch and Mark Paradies and hear the latest information about improving equipment performance.
  • PATIENT SAFETY: Improving patient safety has been a focus of the Global TapRooT® Summit since the late 1990s. This year we’ve combined a pre-Summit 2-Day “TapRooT® Root Cause Analysis for Sentinel Events & Healthcare Quality Improvement” Course with the “Improving Healthcare Quality and Patient Safety” Track at the Summit so that those who aren’t familiar with TapRooT® can learn the techniques and discover how to apply them proactively to improve patient safety.
  • QUALITY/OPERATIONS: If you would like to apply TapRooT® to improve quality or add it to your Lean/Six Sigma Program, then you should attend the pre-Summit TapRooT® Quality/Six Sigma/Lean Advanced Root Cause Analysis Training. Then attend the “Process Quality and Corrective Action Program” Track at the 2015 Global TapRooT® Summit. Lean/Six Sigma improvement efforts can be made even more effective (and more proactive) when effective root cause analysis (TapRooT®) is embedded into the program.
    • CLICK HERE to register for both the course and the track.

GOAL 2: Improve management participation in improvement efforts.  

Is your management involved in your improvement efforts as much as they should be? Many say that a lack of management support is one of the major problems they have when trying to improve performance.

One thing that improvement managers must realize is that it IS NOT management’s job to stay excited about an improvement program. It is the improvement program manager’s job to keep management excited and to let them know if they fail to show support for the improvement effort.

This is especially true because of the recent downturns in the oil and mining industries. Several people have told me that travel and training bans enacted because budget-cutting efforts are devastating their efforts to benchmark improvements with others and learn new best practices to keep their program moving forward. When these “global bans” get in the way of making improvement progress happen, improvement managers have to point the problem out to management and let them know that this is sending a clear message that the improvement effort is clearly NOT a top priority and clearly falls behind profitability on the list of things management cares about.

Remind your managers that cutting back on improvement is actually expensive because of the costs of poor quality, accidents, equipment failures, and production upsets.

GOAL 3: Improve employee participation in improvement initiatives.

If your employees don’t seem to be involved in improvement efforts, maybe it is because you haven’t provided the opportunity.

Have you trained your employees to use advanced root cause analysis to solve problems and to use the same tools proactively?

If you need to get your employees fully committed to improving, give them the tools they need. Have an on-site TapRooT® Root Cause Analysis Course. Call us at 865-539-2139 or CLICK HERE to request more information about an on-site course.

GOAL 4: Motivate people to exhibit positive behaviors that result in success at work and at home.  

Motivating people is a difficult topic. Perhaps the best advice I’ve ever heard about motivating employees was a talk I heard from Dr. Beverly Chiodo. That’s why for the last decade I’ve had her speak at the Global TapRooT® Summit. And she is speaking again this year in two sessions. The first is the opening keynote talk on Thursday. Her talk is titled “Character Driven Success” and it is sure to make an impact on your life.

She will speak again on Thursday afternoon in a breakout session. Her talk for this session – Praising the 49 Character Traits – will give you practical ideas for changing behavior by properly praising your employees.

If behavior is important to your improvement efforts, don’t miss these two talks. Register for the 2015 Global TapRooT® Summit today.

GOAL 5: Learn proven best practices from industry leaders that can apply to improvement initiatives to make them more effective.  

How do you learn about new best practices from inside and outside your industry? Inside and outside your profession?

Two standard methods are:

  1. Industry/professional trade magazines.
  2. Industry/professional conferences.

There are some excellent conferences to consider in any industry/profession.

What I’ve found is that even at the best of these conferences, there tend to be industry or professional silos. For example:

  • Oil industry folks tend to learn best practices from the oil industry,
  • Nuclear industry folks learn from the nuclear industry
  • Aviation … aviation
  • Healthcare … healthcare
  • Manufacturing … manufacturing
  • Quality folks tend to meet and share best practices with quality folks,
  • Equipment reliability … equipment reliability
  • Safety … safety

And to make matters worse, we then tend to look inside our own geographic area/culture/language. US people attend conferences in North America. Europeans … Europe. Australians … Australia.

That’s why when we created the TapRooT® Summit we wanted to do something very different. We wanted to cross geographic, industrial, and professional boundaries.

And we wanted to create an environment where benchmarking and sharing experience is fun.

The feedback that we get after every Global TapRooT® Summit is that we’ve done a very good job of that.

For example, a process safety person from a chemical plant learns best practices from a licensing engineer in the nuclear industry. A healthcare quality improvement professional learns best practices from a flight safety professional. And a nuclear safety engineer learns things from an equipment reliability specialist from a foundry.

Not only do they learn, but they have a good time doing it!

That’s why I’ve had many TapRooT® Summit participants tell me that it is the BEST networking experience that they have ever experienced. Better than any industry conference that they go to.

Thus, if you haven’t yet met your goal of learning valuable best practices that you can implement to keep your improvement program fresh and progressing, you should consider attending the 2015 Global TapRooT® Summit. See all the track schedules at THIS LINK.

GOAL 6: Improve our corrective actions so that problems never repeat once they are effectively investigated and fixes are implemented.   

How is your CAPA program doing in preventing repeat incidents? If your goal is to improve, there are several ideas that I could suggest.

  1. Perform better root cause analysis. If you haven’t taken a TapRooT® Root Cause Analysis Course, take one SOON! See the course schedule by clicking on your region at THIS LINK.
  2. If you already use TapRooT® and want to improve your use of the technique, attend a 5-Day TapRooT® Advance Root Cause Analysis Team Leader Course. See the course details (which should convince you to attend) at this LINK.
  3. TapRooT® Users should also consider attending the 2015 Global TapRooT® Summit where there are several tracks that may be of interest including the Incident Investigation and Root Cause Analysis Best Practice Track, the Process Quality and Corrective Action Program Track, the Safety Improvement Track, and the Improving Healthcare Quality and Patient Safety Track.
  4.  There is actually a pre-Summit course  – Creative Corrective Actions Course – that is targeted toward people that want to develop better, more effective, corrective actions. See the details by CLICKING HERE.

At least one of those four ideas should help you jumpstart efforts to reach your goals in 2015/2016.

GOAL 7: Learn how to stop “normalization of deviance” to ensure safety policies are effectively applied.   

Mark Paradies is presenting a session titled “How to STOP the normalization of deviance” at the 2015 Global TapRooT® Summit in Las Vegas in the “Human Error Reduction & Behavior Change” Track. This particular talk is in Session 5. Be sure that you are there if you are interested in this topic and want to STOP the normalization of deviance.

GOAL 8: Develop proactive performance measures to better understand trends in safety, equipment reliability, and production performance.

This is another topic being covered at the 2015 Global TapRooT® Summit. Final details of this session are not yet posted on the Summit site because the talks are still being developed. But you can be sure that new, interesting, useful information on proactive performance indicators will be presented and that you will develop indicators for your facility.

GOAL 9: Become a better TapRooT® User to continuously improve your root cause analysis initiatives.

You can start your journey to performance improvement by simply attending a 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course. But all TapRooT® Users know, this is just the start. Practice, coaching, and advanced training are part of the journey to becoming an expert root cause analysis investigator.

The 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training is designed to help you become a root cause analysis expert.

But what do you do to improve your skills after you have attended a 2-Day and 5-Day Course? There are several options.

First, every year we hold a Global Summit with Keynote Speakers and tracks to help you improve your performance improvement skills and learn the latest performance improvement best practices.

The 2015 Global TapRooT® Summit includes the following nine tracks:

  • Safety Improvement
  • Equipment Reliability & Troubleshooting
  • Human Error Reduction & Behavior Change
  • Improving Healthcare Quality & Patient Safety
  • Incident Investigation & Root Cause Analysis
  • Process Quality & Corrective Action Programs
  • TapRooT® Software
  • TapRooT® Certified Instructor
  • Special Topics

This is an excellent source of knowledge to improve your performance improvement skills. But beyond the knowledge you learn, you will also make great contacts – friends – across many industries and professional disciplines that can also help you expand your performance improvement network.

Second, before the Summit, we hold special advanced training for performance improvement experts to help them refresh and broaden their skills. At the 2015 pre-Summit, the following advanced courses will be offered that you can use to become a better root cause analysis expert:

That’s a great list of courses full of advanced knowledge to help you improve.

When and where are the pre-Summit Courses and the 2015 Global TapRooT® Summit? The courses and Summit will be held in Las Vegas on June 1-5, 2015. Register now to make sure that you get your first choice for training.

GOAL 10. Identify the gaps in our improvement initiatives and find ways to turn those gaps into strengths in the future.

Every TapRooT® Session Track at the 2015 Global TapRooT® Summit includes a session focused on identifying the gaps in your performance improvement program and developing ideas to improve your improvement efforts to eliminate the gaps. So, if you are interested in eliminating the holes in your improvement program, attend the 2015 Global TapRooT® Summit and make your improvement efforts sizzle with new best practices, new ideas, and lessons learned from industry leaders.

That’s it. Ten goals and the ways that TapRooT® Training and the TapRooT® Summit can help you meet those goals.

Don’t waste 2015 and 2016 standing still. Get your performance improvement program moving at the speed of light by getting the training and networking that you need to accelerate your program and your career.

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