November 28, 2009 | Mark Paradies

Toyota Recalls – Better Ask Why 5 Times … Or Not?

Toyota has been a the center of several recalls including rusty truck frames and uncontrollable acceleration. One blog even said they had “…fallen from grace…”.

Perhaps it’s time for Toyota to go beyond the simple root cause analysis of 5-Whys and start using advanced root cause analysis for these more difficult issues (or for all issues).

If you need to learn why 5-Whys should NOT be your preferred root cause analysis tool, see this article:

http://www.taproot.com/content/2009/08/26/more-bad-root-cause-analysis-advice/

It has links to several articles that explain the drawbacks of 5-Whys and then you can see why Toyota might be having problems.

And if you become interested in advanced root cause analysis, see the course schedule here:

http://www.taproot.com/courses.php

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