Unintended Consequences – Leave your comments here…
Ever had a corrective action with unintended consequences?
Here’s an example:
Leave your example as a comment here.
Then attend a TapRooT® Course to learn about SMARTER corrective actions.
Part of the SMARTER evaluation is to review the corrective action for unintended consequences.
But the person who develops the corrective action can’t do the review for unintended consequences. That needs to be dome by someone independent who really understands the process/job being modified.