January 9, 2009 | Dave Janney

Unintended consequences?

Interesting story about a bus accident in London:

http://www.thelondondailynews.com/driver-jumped-light-fatal-tram-crash-p-2118.html

Arrangement/placement, broken lights, and a change involving the timing of the lights to increase traffic flow are all issues as the article describes.

If you have been to a TapRooT® course, you have learned about applying the SMARTER Matrix to your corrective actions.  For those that have not, SMARTER stands for:

S-Specific
M-Measureable
A-Accountable
R-Reasonable
T-Timely
E-Effective
R-Reviewed

Let’s talk about R (Reviewed) for a second – making sure corrective actions are reviewed for unintended consequences is crucial.  Solving one problem while creating another is not good…..

If you would like to learn more about using SMARTER, as well arrangement/placement and other human factors issues that cause accidents, attend a TapRooT® course in 2009 – here is the schedule:

http://www.taproot.com/courses.php 
 

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