July 9, 2009 | Dave Janney

Using TapRooT® in a Proactive Program

TapRooT® is well known throughout the world as the premier incident investigation and root cause analysis system.  In a perfect world, however, we would like to never have to do an investigation!  The only way to get there is to have a good proactive process.

Did you know that TapRooT® can also be a powerful tool in your proactive/continuous improvement arsenal?  Michele Lindsay and I are teaching the five day course in Niagara Falls this week, and Thursday is what I call “proactive day.” 

We started the day discussing how the TapRooT® 7 Step Process can also be used for audits.  After the group understood the process, we did a communication audit where the group performed an audit of 4 willing class volunteers doing a shift turnover.  We then took what we learned from the audit and did a root cause analysis and applied corrective actions.

Next, we did two exercises involving an oil boiler and learned how we might use Safeguards Analysis to find problems before an incident occurred, and we identified some significant issues that should receive a good root cause analysis. 

Finally, we discussed how TapRooT® fits into continuous improvement programs such as Six Sigma and Lean, and covered trending and moving from a reactive to a proactive environment.

The icing on the cake was when the group got to perform a live audit of a training exercise from the Niagara Falls Fire Department!  We don’t always have a chance to do something so fun but things just were going our way this particular day.  I’m pleased to report the exercise went off without a hitch and our very detailed (and tough!) auditors (the class) were not able to find any significant issues from the audit.  That is surely a good day for an auditor! 

Check out the pictures:

The auditors:

If you would like to learn more, attend the 5 day TapRooT® Advanced Root Cause Analysis Team Leader course.  See the schedule HERE.

Join me again on the blog next Wednesday for the Root Cause Analysis Tips column, where I will share some more information on the proactive use of TapRooT®.

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