What does a bad day look like? Rental scam
We’re talking about a rental scam of the first order: cockroaches, mice, you name it — enough to send most people over the edge.
A well-known author rented a place to work for a month, little did she know prior to arrival what was about to happen in this rental scam scenario . When she tried to get a refund, she embarked on the classic run-around, so she turned to social media to gain traction on her request.
She took her followers through a master-class negotiation, which worked to her advantage, with the company responsible for the rental scam finally agreeing to pay the full refund.
Have you ever gone into a situation with full trust that everything would work positively for you, only to discover that truth and reliability had flown the premises? As if what happened was the opposite of what you had been led to believe?
Changing the Way the World Solves Problems . . . this is what the TapRooT® System is all about
The TapRooT® System provides people the science to find and fix the causes of human error and equipment failure—whether it is reactively stopping low to medium risk incidents or investigating major accidents (the topic of this book); or proactively improving performance by using the TapRooT® Techniques to find and fix a problem’s root causes before an accident occurs.
Mark Paradies and Linda Unger created the TapRooT® System because they saw people trying to solve problems without understanding the problem’s root causes. They observed that:
- Most people investigating incidents don’t have training in human factors and cannot see the root causes of human errors.
- Many others address only the symptoms of equipment problems without accurate troubleshooting and root cause analysis of the reliability issue.
It took Paradies and Unger more than a decade to develop a system that addressed both issues. But they didn’t stop. Together with the staff at System Improvements and client users in the field, they continued to improve the TapRooT® System to make it the world leader in performance improvement technology.
Get started — Actualize your resolve that will be no major accidents on your watch
To get started, order Book 4. Better yet, you’ll want to enroll yourself or your team in the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Course, offered in locations around the globe or on-site at your facility. Call us (865.539.2139) to discuss a location or inquire further about TapRooT® Root Cause Analysis Training. We’re here to find solutions for you.