Where did you eat last weekend? (or, why do companies continue to not learn from their mistakes?)
Happy Monday. I hope everyone had a good weekend and got recharged for the week ahead.
Every few weeks, I get a craving for Mexican food. Maybe a sit-down meal with a combo plate and a Margarita, maybe Tex-Mex or maybe traditional. It’s all good.
Sometimes, though, a simple California Style Burrito does the trick. This weekend was one of those weekends. Let’s see, what are my choices…? Moe’s, Willy’s, Qdoba, Chipotle?
Unfortunately, Chipotle is back in the news. More sick people. Rats falling from the ceiling. Not good.
It seems like we have been here before. I must admit I did not think they would survive last time, but they did. What about this time? In the current world of social media we shall see.
For those of us in safety or quality, the story is all too familiar. The same problem keeps happening. Over and Over…and Over
So why do companies continue to not learn from mistakes? A few possible reasons:
**They don’t care
**They are incompetent
**They don’t get to true root causes when investigating problems
**They write poor corrective actions
**They don’t have the systems in place for good performance or performance improvement
TapRooT® can help with the last three. Please join us at a future course; you can see the schedule and enroll HERE
So, what do you think? Why do companies not learn from their mistakes? Leave comments below.
By the way, my Burrito from Moe’s was great!