August 7, 2009 | Dave Janney

Window Washers’ Ordeal

Here is the story:

They are “leaning” away from human error.  “It was just a freak thing that happened.”

I would be willing to bet human error was in fact involved.  Possibly they are implying that the two individuals involved did not err, which I would understand; however, if the equipment failed do you think human error may have been involved?

Normally when equipment fails, it is because HUMANS do no operate or maintain the equipment properly, which means what?  Human error.

If you are interested in equipment failure, please sign up for our FREE equipment newsletter.  See this blog entry for more details.

If you are interested in learning more about human error, attend our Stopping Human Error course on October 5-6.  We would also invite you to stay the following three days for the TapRooT® Summit.  You can attend the Behavior Change and Stopping Human Error Track, the Equipment Reliability and Maintenance Track, or you can mix it up and attend sessions from both tracks (or the other 10 tracks!)  We have something for everyone, so please join us.  

By the way, I can’t let you go without making one more comment about the window washer article; the comment about Massachusetts not enforcing OSHA laws is totally misleading.  MA falls under Federal OSHA jurisdiction, while some states have state plans which require adherence to the federal guidelines at least, with some guidelines being stricter (CA/OR/UT/KY for example).  Most states fall under the federal plan just like Massachusetts. 

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