December 18, 2012 | Barb Carr

Wisdom Quote for Lesson Learned

“If there is one lesson that I have learned during my life as an analyst, it is the lesson that what my patients tell me is likely to be true – that many times when I believed that I was right and my patients were wrong, it turned out, though often only after a prolonged search, that my rightness was superficial, whereas their rightness was profound.”  ~ Heinz Kohut

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Root Cause Analysis
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