Worker Reinstated Despite “Operator Error”
Here is the story:
Operator error…..fire the guy….case closed. Or is it?
What is the real cause of the employee making a mistake? Apparently the authorities think training is one reason, but there may be others. When we look for someone to blame rather than investigating and solving the REAL problems, the accidents are bound to repeat; it may be 5 years from now, or it may be tomorrow, but it will happen.
If you want to do good investigations and eliminate the reasons for human performance problems (errors/mistakes), a good root cause analysis should be done using TapRooT®. Attend a course today – here is the schedule: