Analyzing Human Performance Problems
Ken Scott presented “Analyzing Human Performance Problems” at the TapRooT® Summit. I asked him about his thoughts on solutions to human error (besides training and more training!). Ken replied:
“I used to use some information on analyzing performance problems that was published by Robert F. Mager and Peter Pipe. The text was titled Analyzing Performance Problems Or ‘You Really Oughta Wanna.’ What I did in the presentation was compare Mager’s work with the TapRooT® process.
Mager was concerned that we often apply training solutions to many problems that are not rooted in training, especially motivational problems. He presented a Model on how to analyze a performance discrepancy to determine if it is based on a skill deficiency or a motivational problem. I used this model in some safety management training I did for the mining industry. If you want to get a copy of the text, you can find it on Amazon.com.”