Root Cause Analysis Tip: Accident Investigations in the Age of Twitter
Will social media change accident investigation?
That’s the topic of a recent The Wall Street Journal article titled: “Friction Escalates In Air Crash Probe.”
It seems that NTSB Board Members are tweeting statements about accidents. Someytimes they haven’t even alerted the on-scene investigations. The article says this rush to distribute “facts” has cause the FAA and industry groups to speed up their internal investigations and responses.
Another game changer … Passenger cell phone videos! These get distributed on the news and the investigators get them later.
Is your incident investigation process up to the rigors of a twitter raised generation that expect instant facts?
Have you thought about what you should do to coordinate press releases, twitter comments of executives, and the need to be accurate when releasing accident information?
You have to prepare for accidents investigations before the accident happens or you will be overwhelmed by events.