Stop being overwhelmed!
Root Cause Analysis Overload
Many companies assign incident investigations (and root cause analysis) IN ADDITION TO duties that supervisors, engineers, or managers already have.
The investigator is overwhelmed. The investigator can’t do a high-quality investigation AND their normal work at the same time.
That’s exactly the story I was told at a TapRooT® Class…
Several engineers from an oil company were complaining about being sent to TapRooT® Training. I asked them what was wrong (thinking that they were unhappy with the class). They said that the class was great. The problem was that when they got back to work they would be assigned investigations to complete.
One of the engineers (they were all in their late 20s) said that he was evaluated on his work. He had to complete his projects on time. When he was assigned an investigation, nothing was removed from his plate. He had to keep on schedule with the projects AND do the investigation too. He explained:
“All this means is that I will have to work nights
and weekends just to keep up.”
He could see that he would be overwhelmed.
What can you do to keep your folks from being overwhelmed?
Here are three ideas…
1. Consider Assigning Investigation as Projects.
If engineers (or others) are assigned investigations, assign them as projects that are considered when assigning the engineers workload. This may require other projects to have their due dates moved back or transferring one or more of that engineer’s projects to another engineer.
For supervisors, you may bring in a relief supervisor to give the supervisor assigned to do the investigation the time they need.
For managers, once again consider moving some of their workload to others or delay the due dates for some of that work.
Remember – you can’t get something for nothing. If you just assign more work, something will slip somewhere.
2. Have People Whose Main Job is Doing Investigations.
You may create a group whose main job is performing investigations. There are advantages and disadvantages to this (perhaps a topic for another article), but it will keep others from becoming overwhelmed.
3. Use the Techniques in Using the Essential TapRooT® Techniques to Investigate Low-to-Medium Risk Incident Book for Most Investigations and Save Investigator Time.
One of the best ways to reduce the burden of investigations is to STOP investigating things that don’t need to be investigated and to use simple techniques to investigate simple incidents. That’s what Using the Essential TapRooT® Techniques to Investigate Low-to-Medium Risk Incident book is all about. And that’s what we teach in our 2-Day TapRooT® Root Cause Analysis Course.
This won’t completely remove the burden, but it will reduce the burden.
Three ideas to stop your investigators from being overwhelmed.
Do you have more ideas? Leave your best ideas as comments below!