Stopping the Normalization of Deviation with the Normalization of Excellence – How Admiral Rickover Did It
This is the key to the series on preventing the “normalization of deviation” with the “normalization of excellnce.”
Read about Admiral Rickover’s successful efforts to establish the first high-reliability organization and how you can use the same philosophy to improve your process safety program.
What is the “normalization of deviation” (or deviance)?
How did Admiral Rickover change the paradigm with the “normalization of excellence”?
What are Rickover’s 21 secrets to reactor (process) safety success?
You may have dropped in on this series of seven articles that answer the questions above somewhere in the middle of the series. Here are links to each article – in order – with a quick summary of each article…
The point of this article is that deviation IS NORMAL. Management must do something SPECIAL to make deviation abnormal.
A brief history of how Admiral Rickover created the first high-performance organization – the Nuclear Navy.
The Nuclear Navy has a history of over 50 years of operating hundreds of reactors with ZERO reactor/nuclear (process) safety accidents.
He stopped the normalization of deviation with the NORMALIZATION OF EXCELLENCE. Excellence was the only standard that he would tolerate.
This article prepares readers for the three essential elements of his efforts to ensure reactor safety:
• Technical Competence
• Facing the Facts
Each of these is detailed in the next three articles.
This article describes the first of Rickover’s three keys to nuclear (process) safety: TECHNICAL COMPETENCE. The big difference here is this isn’t just competence for operators or supervisors. Rickover required technical competence all the way to the CEO.
The second key to nuclear (process) safety excellence (the normalization of excellence) – RESPONSIBILITY.
Do you think you know what responsibility means? See what Rickover expected from himself, his staff, and everyone responsible for nuclear safety.
FACING THE FACTS is the most important of Rickover’s keys to achieving excellence.
Read examples from the Nuclear Navy and think about what your management does when there is a difficult decision to make.
Facing the facts could change your companies process safety program.
Here are the other 18 elements that Rickover said were required (in addition to the first three keys mentioned above).
That’s right, the keys are the start but you must do all of these 18 well.
Then read about the three problems that remained in the Nuclear Navy to completely achieve total performance excellence.
Here is Rickover’s own writing on what makes the Nuclear Navy special. What to this day (over 35 years after Rickover was retired) keeps the reactor safety record spotless.
That’s it. The whole series. Hope you read every article.