January 20, 2021 | Barb Carr

Use the TapRooT® 12-Step Interview Process

The TapRooT® 12-Step Interview Process is used by incident investigators around the world to collect better information. It is a structured, well-researched step-by-step approach that incorporates rapport building and cognitive interviewing (employing multiple memory retrieval strategies to help witnesses remember events).

Why Are Rapport Building and Cognitive Techniques Important in an Interview Process?

Increase trust and avoid emotionally charged behavior by learning how to quickly establish rapport. Coercion leads to false information. Treating witnesses with respect and friendliness encourages them to talk about what they witnessed in an environment that facilitates good memory retrieval.

Cognitive interviewing techniques set the ground work for better recall of information by the witness. Many investigators think that when a witness can’t remember something, he or she must not have stored it in his/her memory. The truth is much more information is stored in memory than we think, we just use ineffective methods to help the witness retrieve it.

Interviews are essential to evidence collection in an incident investigation. Join us for our 90-minute webinar, and learn not only the TapRooT® 12-Step Interview Process but also how to identify body language cues during an interview.

How to Conduct Effective Interviews for Incident Investigations

February 4, 2021

2 pm EST


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Interviewing & Evidence Collection, Investigations
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